Employment Type:

Shift:

Description:

Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:
Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow
through and response. Orchestrates and meets the needs of their customer group.
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:
Business school desired.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math,
principles of record keeping and strong organizational skills are necessary.
WORK ENVIRONMENT AND HAZARDS:
Clinical Setting. Exposure Class I or II; service specific.
PHYSICAL DEMANDS:
Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.
WORK CONTACT GROUP:
All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.
SUPERVISED BY:
Administrative Coordinator, Office Coordinator, Manager
SUPERVISES:
N/A
CAREER PATH:
Unspecified
General Performance Criteria: Customer Service Representative
Expectations
Exceeds Meet Below
Primary Role Responsibilities
Demonstrates knowledge and competency in the operation and
maintenance of equipment within the work area, i.e. printers, copiers,
fax, etc.
Adheres to established network policy and procedures related to job
functions.
Performs data entry with a working knowledge of the unit specific
computer systems, Eclipses, Lawson, Midas, etc.
Demonstrates accuracy when performing the primary job function.
Abides by established Personnel Policies and Procedures.
Has knowledge of HIPAA rules and regulations and abides by the same.
Professional and Staff Development:
Participates and or assists with the orientation of new or existing staff.
Participates in Staff and Employee meetings.
Participates in voluntary and required in-service and education programs.
Participates in Performance Improvement by identifying areas needing
improvement.
Displays Commitment to the Hospital Mission:
Observes customer service standards.
Demonstrates excellent communication skills.
Understands/applies a team concept.
Adheres to hospital confidentiality statement.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.