Housing Stabilization Case Manager

Overview

Under the direction and guidance of the Flagler Services Program Manager and working closely with the Rapid Re-housing Team, this position is responsible for assisting clients to move from homelessness (including shelter/transitional shelter) into permanent housing, and to obtain the tools and resources they need to remain in permanent housing. 

The Housing Stabilization Case Manager will carry a caseload of up to 20 clients, including up to 10 “new” families (in their first month of re-housing) at any given time.  

All work is performed in a collaborative, team-based model with a systems approach.  Work is performed safely, effectively, to the highest ethical standards, and in accordance with accrediting standards and St. Joseph’s Villa’s mission, values, and guiding principles.

Responsibilities

Assessment and Development of Stabilization Plan

• Participates in interviews when feasible and/or meets with RRH team to assess applicant, determine housing barriers and develop initial re-housing plan
• Works with client and other staff to develop the client’s full plan for obtaining and maintaining his/her housing
• Assists client to create realistic goals with concrete steps which will ensure their housing stability
• Coordinates temporary housing if needed

Housing Search and Move-In

• With guidance from Housing Specialist, assists client in finding housing and negotiating with prospective landlords
• Assists client to address debt and other barriers to housing though advocacy with previous landlords, rental management companies or utility companies
• Assists client with coordination of move-in activities such as trips to Donation Center or Caritas to secure needed household items

Case Management

• Conducts meetings with family to explain program and to assess needs specifically related to housing, noting other barriers or issues which could impede progress
• Schedules and conducts meetings with family to develop budget and work on longer term stabilization goals which address employment/income, money management strategies, family/parenting, interpersonal relationships, self development and vocational/educational needs
• Refers client to other community resources to gain support to achieve goals and follow up to ensure referrals were completed
• Tracks and documents client’s progress
• Holds clients accountable for achieving life plan goals and objectives 

Documentation & Processing of Financial Assistance (subsidies, other)

• Prepares applications, check requests and invoices for financial assistance including security and utility deposits, rental subsides and utility costs
• Documents and maintains in the Homeless Client Information System (HCIS) up-to-date information on services provided and funds expended
• Maintains client information in Harmony
• Places and maintains up-to-date grant mandated documentation in client’s hard copy file

Team Participation

• Participates in staff meetings and other staff and group activities essential for the operation of an effective service
• Presents information to team regarding client progress, including non-compliance and lack of progress, with possible solutions to ensure best support for the client’s success
• Promotes good community relations and effectively utilizes community services and resources
• Attends scheduled training programs for professional development that include, at a minimum, trainings required by St. Joseph's Villa, and by regulatory and accrediting bodies
• Assumes on-call responsibility as assigned
• Performs other duties as directed or required

Qualifications

• BS/BA degree in related field
• One (1) year directly related experience with a similar population
• Proficiency with MSOffice Suite (Windows, Excel, Power Point, Outlook) and Internet research
• Valid VA driver’s license with excellent driving record
• Experience with proprietary software preferred
• Fluency in Spanish helpful