Posting Details

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Description

Principle Accountabilities:      

Responsible for performing both clinical and clerical/administrative duties in physician practices.  Displays maturity, flexibility, and effective organization and communication skills in dealing with other people. Works cooperatively with other departments and promotes teamwork within the department. Rooms patients, obtains and documents vital signs, administers injections and medications, performs EKGs and other point of care testing and treatments,  triages phone calls and electronic messages, and performs check-in and check-out (test scheduling, referrals, pre-certs, prior auths).  Maintains a pleasant, efficient, and well-organized working environment. Performs duties and responsibilities in a manner consistent with our mission and values.    

 

Principle Accountabilities: % of Time Spent

  

Performs the following clinical job duties in physician practices. 45%

 

1. Rooms patients, and completes the ambulatory comprehensive intake form.
2. Obtains and documents patient vital signs and chief complaint, performs depression screening, imports and reconciles Surescripts prescription history, updates medications, allergies, diagnoses/problem list, histories, and preferred pharmacies.
3. Creates and enters orders for referrals, diagnostic testing, medications, and vaccinations.
4. Performs point of care testing and documents results. Prepares and labels specimens, creates orders and associated requisitions, and forwards specimens to the appropriate labs.
5. Maintains logs for eye wash stations, refrigerator/freezer temperatures, and documents test results in compliance with CLIA certification standards.
6. Performs nurse visits, creates progress notes, documents findings, creates/prints patient education and visit summaries, and enters visit charges.
7. Sets up and assists with minor procedures. Performs blood draws, ear lavages, albuterol treatments, EKGs, and administer injections.
8. Reviews test results with patients, and provides patient education.
9. Approves medication refills requests per protocols, and submits electronic prescriptions to pharmacies.
10. Consults each patient's Immunizations Forecaster and Quality Recommendations. Provide education/counseling to patients on upcoming screenings and health interventions recommended for health maintenance and meeting quality measure requirements.  Enter applicable orders per quality protocols specific to each patient's age, gender, and diagnoses. 
11. Orders medical supplies for the practice, and keeps each exam/procedure room stocked with adequate quantities of medical supplies.
12. Disposes of biohazard waste per OSHA standards.
13. Runs and reviews Activities & Interventions, Multi-patient Task List, and Daily Charge Activity report to ensure timely results documentation and charge capture.

 

Performs the following clerical/administrative job duties in physician practices.        45%

 

1. Check-in/registration (Greets patients and visitors, updates demographic and

insurance information, runs eligibility checks, verifies referrals/pre-certs, collects  patient e-consents, takes patient photos, collects and processes copayments and other payments on account, distributes patient forms and scans updated forms into EMR, balances end of day payments and copay collections.)

1. Answers phones and processes electronic messages and e-faxes from patients, physicians, and facilities. Triages communications per department protocols.  Responds back to callers, portal messages, and e-faxes per provider instructions and protocols.  Schedules appointments.
2. Check-out (Schedules follow-up appointments, enters orders for tests, procedures, and medications. Schedules outpatient tests and procedures, obtains referrals and precertifications, as required.  Verifies correct CPT and ICD-10 codes on all orders and pre-certs.

 

Runs daily administrative reports (ambulatory organizer schedule, Televox appointment 5% appointment reminder results).  Enters no show charges from previous day, balances day sheet of payments collected, corrects patient-subscriber mismatches from billing queues.

 

 

Performs other work duties as assigned.   5%

 

Total                                                                                                                                             100%

 

Education

High school diploma required. 

License - Certification - Registration (Text Only)

RMA, CMA, or comparable certification preferred. 

Experience

Experience in a medical office or hospital department, or graduate of a medical assistant or medical administrative training program preferred. Established clinical skills and expertise in vital sign accuracy, EKGs, medication administration, and point-of-care testing strongly preferred.  Basic insurance knowledge and strong EMR/documentation skills preferred.  Good verbal skills required.

The assessment, care and treatment provided by the Medical Assistant/Medical Secretary will be consistent with the specific age related needs of the patient. The med secretary is competent to care for patient age groups consistent with the specialties of the physician(s) in the practice.

Reporting Relationships (Text Only)

Job Relationships: Brief descriptions of the types of interactions that occur for this job. Takes direction from: Office Manager and providers.  Provides direction to:  N/A.  Supervised by: Office Manager

Working Conditions

Employee is required to sit and walk frequently. Employee must lift/carry a light (1-20 lbs.) load frequently, a medium (21-50 lbs.) load occasionally, and a heavy (50 lbs. ) load rarely. Employee may rarely be required to lift over 100 lbs. with assistance. Employee is occasionally required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. Employee may be required to do simple grasping and pushing/pulling. (Rarely: 0-5%, Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%) The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.  

The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.  

Mission/Values

Mission

Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's is dedicated to improving the health of the communities we serve.Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.

Vision

As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.

Core Values

Human DignityWe accept and treat all persons as being created in the image of God.  CompassionWe respond with caring to the needs of others as if they were members of our family.  JusticeWe honor each person's rights and responsibilities in light of the common good.  ExcellenceWe set and strive to attain high standards of performance and continuous improvement.  StewardshipWe use our talents and resources wisely, with honesty and integrity.