Patient Accounts Educator

ob Requisition: REQ2611
Employment Type: Full-Time
Shift: Days
Hours Per Week: 40 hours

Hiring range: $20.03 - $26.25
The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Manages the development and execution of Patient Accounts training programs.
• Creates and fosters a culture of continuous improvement relative to accurate adjudication of patient accounts.
• Develops, organizes and upon approval implements the patient accounts training program for new hires, payer portal navigation, denial resolution and payer appeal processes, claim rejection resolution and escalation, staff development and on the job training across all teams within the department.
• Plans, coordinates, and leads internal in-services and educational programming for revenue cycle staff in the areas of insurance verification, cash posting, third-party insurance billing, claim follow-up, customer service, and other areas identified as necessary.
• Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives.
• Creates training tools and staff assessment materials, including, but not limited to: manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics.
• Trains staff in utilizing systems or applications applicable to their job duties as well as e-learning technology and web-based educational offerings.
• Provides one-on-one targeted training in response to performance deficiencies and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
• Recognizes training opportunities and actively participates in improvement plans to ensure end users are adequately trained.
• When training does not exist for identified staff needs, develops, and implements relevant revenue cycle education programs.

Education, Training & Experience:

• High school diploma/GED
• Minimum of three (3) years billing and/or credit collection experience is required, five plus (5 ) years preferred. Meditech Expanse experience preferred.
• Minimum of one (1) year experience teaching in a professional environment preferred

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills. Must be able to speak, read, write and follow instructions in English.