Customer Service Rep

You.

You bring your body, mind, heart and spirit to your work as a Customer Service Representative.

You know when to move quickly. When to sit quietly. When to laugh loudly.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

St. Vincent Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 286-bed level II trauma center has provided care in Montana and the surrounding area since 1898, and our 30-clinic network ensures community needs are met. We offer comprehensive, specialty care, including a “hospital within a hospital” specifically for children, and are proud to extend SCL Health’s missions by treating the poor, the vulnerable, our community and each other.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

The hours for this position are Monday-Friday 8am-5pm

As a Customer Service Representative, you need to know how to:

• Provide assistance to HOME customers, referral sources and staff regarding available medical product services



• Assist customers and referral sources on the phone and on the sales floor, regarding all non-clinical and non-manufacturability pedorthotic/orthotic/prosthetic products, non-clinical respiratory care products, and all home medical product services



• Answer phones, route orders or calls and enter and confirm work orders for HOME personnel to help initiate set-ups, deliveries, pick-ups and questions



• Obtain verbal orders to dispense medically necessary items and determine coverage of medical products provided



• Obtain confirmation of verbal orders and update orders



• Verify patients’ insurance policies to determine eligibility and out-of-pocket expenses, ensuring ABNs are signed and other proper Medicare forms



• Keep charts and file up to date, accurate and in order



• Enter documentation in Mestamed and the patients’ charts to enable billing to occur



• Maintain write off balance, excluding collection accounts, uncompensated care and interdepartmental sales

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School Diploma or equivalent, required



• Minimum of six (6) months experience performing customer service duties in the retail, service or medical industry, required



• Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position, required



• Knowledge of IDX or other billing/collections software, preferred

Your next move.

Now that you know more about being a Customer Service Representative on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.