What are the responsibilities and job description for the Customer Service Associate position at Stack Creamery?
Job Description: Store Associate
We are seeking dedicated and dynamic people to join our vibrant ice cream shop. As a member of our crew, you will be responsible for ensuring exceptional customer experiences, efficient daily operations and treating our customers to amazing treats! Your passion for customer service and operational expertise will play a crucial role in maintaining Stack Creamery’s reputation as a go-to destination for delicious treats and memorable moments.
If interested please fill out this application: https://bit.ly/3Fp5sXw
Key Responsibilities:
- Prepares a variety of ice cream creations, cookie dough and bakes cookies to Stack Creamery standards.
- Create a welcoming and engaging atmosphere for customers, delivering exceptional service that exceeds expectations
- Assists Guests in the selection and purchase of products offered by Stack Creamery.
- Handle customer inquiries, feedback, and complaints professionally, resolving issues to ensure customer satisfaction.
- Presents oneself professionally and maintains clear communication with owners, shift leaders, co-workers and customers
- Perform the required tasks for each shift to maintain store cleanliness, operations and standards. Tasks include but are not limited to the following:
- Restocking and rotating inventory
- Cleaning and sanitize workspace and guest service area
- Open/Closing shift taks
- Works as a team player.
Qualifications:
- Exceptional communication and interpersonal abilities.
- Positive Attitude
- Excellent organizational and multitasking skills.
- Previous experience working in Guest Service or food service establishment preferred
- Proficiency in using Point of Sale (POS) systems and basic computer applications.
- Creative thinker with a customer-centric approach.
- Enjoys working within a team
- Ability to lift, carry and/or push objects weighing up to 50 lbs.
- Ability to stand, bend, reach and scoop through-out assigned shift
Benefits:
- Competitive salary based on experience.
- Performance-based incentives.
- Opportunities for professional growth and development.
- Employee discounts on products.
- Positive and inclusive work environment.
If you are passionate about creating delightful experiences for customers, driving operational excellence, and leading a team to success, we invite you to apply for the role of Customer Service Associate. Join us in spreading joy, one scoop at a time!
Job Types: Full-time, Part-time
Salary: From $15.13 per hour
Benefits:
- Employee discount
- Flexible schedule
Restaurant type:
- Bakery
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $15.13 per hour
Expected hours: No less than 15 per week
Benefits:
- Employee discount
- Flexible schedule
Restaurant type:
- Bakery
- Quick service & fast food restaurant
Shift:
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person