Customer Service

 Will run a criminal, credit and drug test    ~ Flex on hours- 8-5, 8:30-5:30 or 9-6 
19.25- hourly to start. Typical bonuses range from $150-1000 per month

The Inside Sales Rep is a consultative professional sales position in Suwanee, GA. Professionals in this position are responsible for handling inbound leads via phone, email, and chat while also generating outbound opportunities daily. An ideal candidate will be comfortable selling Security services and products to new and prospective customers with a focus on creating a positive customer experience while meeting or exceeding sales quotas.

Responsibilities:
•      Consult with existing and potential customers via inbound and outbound phone calls, to determine which product solutions would meet the needs of each customer.
•      Utilize sales skills to perform a needs analysis with every customer.
•      Multitask in a fast-paced environment handling multiple mediums of communication simultaneously including phone, email, and chat.
•      Become a product/service expert with the ability to relay such information to the customer.
•      Responsible for utilizing multiple customer databases to access, change, or input account information for new and existing customers.
•      Work cross-functionally with all areas of the company such as Marketing, Operations, and Outside Sales.
•      Utilize scheduling tools to efficiently delegate appointments to both Outside Sales and Service.
•      Achieves monthly key performance metrics, call productivity standards, call quality performance, defined sales call flow structure, and adherence to provided schedule.
•      Achieve or exceed monthly sales quotas.
•      Return all voicemails, email, and other follow up required within the same business day. 
•      Performs other duties as requested.
Ideal Candidate Qualifications:
•      Sales Experience preferred. Will take someone who doesn’t have sales experience if they do have a go getter attitude
•      Effective communication skills.
•      Demonstrated ability to multi-task.
•      Excellent interpersonal skills to work effectively with teams throughout organization.
•      Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
•      Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
•      Proficient in Microsoft Office suite of products.  
•      Basic familiarity with contact management systems (CRM/CMS) tools.
•    Process account cancellations and attempt to save from cancelling when appropriate