What are the responsibilities and job description for the Call Center Manager position at Staffmark Group?
Staffmark is now hiring an experienced Call Center Manager for a local client in Fairfield, Ohio.
We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques.
General responsibilities:
Job requirements:
If you feel you are the perfect fit for the Call Center Manager role, click "Apply Now"
We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques.
General responsibilities:
- Hiring, training, coaching and leading call center representatives
- Leading team meetings, educating and coaching workers regarding processes and practices
- Assist other management team members to identify trends and establish call center goals
- Prepare reports an analyze call center data to improve processes
Job requirements:
- HS Diploma or equivalent
- 5 years in a Call Center environment
- Knowledge of management principles and company products, services and policies
- Proficiency with technology, computers, software applications, phone systems etc.
If you feel you are the perfect fit for the Call Center Manager role, click "Apply Now"
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