Order Management Analyst

Hunter Hamilton is partnered with a well-known, global company within the fashion industry. They have been in business over 100 years and are seeking the help of an Order Management Analyst (Order-to-Cash Analyst is their internal department name). This company pioneered labor and environmental guidelines in manufacturing, and they work to build sustainability into everything they do.

The initial length of this contract is 6 months, but as I noted above, there is often potential to extend or convert over time, and of course performance and business needs always play a part. Thankfully, Levi's is a very stable company, and they've been hiring quite a few contractors recently.

It has a pay range of $30-33 per hour and has a standard Monday through Friday schedule. Hamilton also offers medical benefits, dental coverage and vision benefits!

This is a 6 month contract initially, however the role can be extended or even converted, depending on performance and business needs. My company offers ACA compliant benefits plans, and Levi's provides computer equipment. It's a hybrid remote role: Mon/Fri remote, and Tues/Wed/Thurs in the Eugene, OR office.

OTC ANALYST

Order-To-Cash (OTC) delivers best in class experiences and capabilities to Levi Strauss & CO customers. The OTC Analyst ensures maximum revenue recognition through controlled accounts receivables, cash collection, claims management, and customer order management. The Analyst delivers excellent customer service through accounts receivable analysis/reporting, collections, and managing OTC controls with key daily deliverables. Analysts partner with offshore vendors and internal/external stakeholders to ensure service level agreements and key performance indicators (KPIs) are attained. Key Results: * Achieve targets for OTC KPIs * Collection effectiveness, minimizing financial risk * Demonstrated competency with LS&CO's enterprise resource planning systems, and ability to perform customer order management.

Responsibilities:

* Act as the first point of contact and resolve customer enquiries for order processing (EDI/B2B platform/Manual), product questions, discounts, fill rate requirements, etc.

* Ensure timely payment of invoices, account reconciliation and claims management by working closely with customers and partners (Sales, Distribution, Finance, etc.), communicating with all parties and providing supporting documentation (invoices, statements, proof of delivery, etc.)

Ideal Background:

* 2-5 years of experience in related areas within OTC, Accounts Receivable, Customer Service, Logistics or Supply Chain

* Strong systems experience: SAP, AS400, B2B platform or other ERP systems, and SAP Hana or other reporting systems

* Demonstrated experience with major business processes and associated functionality in OTC, including customer order management, shipment processing, billing - accounts receivable (collections, claims processing, credit), finance

* Excel - Intermediate (VLOOKUP, Pivot Tables, IF statements)

Additional Qualifications:

* High Degree of initiative and ownership

* Strong attention to detail for both accuracy and content

* Experience meeting daily/monthly KPIs

* Demonstrated ability analyzing business processes and driving improvement

* Ability to work closely with diverse teams including 3rd party resources in remote locations

* Strong written and oral communication skills

* Strong analytical and problem-solving skills.

* Ability to deal with ambiguity, multiple priorities and stretching goals

* Ability to work independently to resolve problems on orders by partnering with key stakeholders, analyzing data to maximize revenue generation

Additional Notes from the Hiring Manager:

This is more of an analytical role from the order management standpoint. This person will be interacting a lot with sales reps and partnering with WIPRO agents in India. This person will be taking orders within the system, ensuring they are flowing through the process properly. This person will be doing a lot of communication and documentation. There may be multiple orders on various accounts (Walmart, Macy's, a military account), which all have different asks. They do train on everything and make sure the person feels comfortable and set up for success. They work with a third-party vendor, so there's a lot of cross-communication within this team.

In terms of what they're looking for, Excel skills are key. They are looking for someone ready to jump in and lead the charge on the order management work in general. This person is coordinating with both customers and wholesale buying teams.

A vaccination necessary for the person to work in the office located in Eugene.

Hunter Hamilton provides comprehensive benefits coverage, including sick pay! You will also be working with the same person throughout the recruiting and length of your contract, and beyond. We care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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