What are the responsibilities and job description for the Customer Service Representative position at Staffmark?
Manufacturing Customer Service Specialist
We are searching for a Customer Service Representative with a background with manufacturing in Thomaston, CT for a globally established client. Are you an experienced CSR that is looking to grow your career? We are here to get you there! Direct Hire, First Shift position, salary $45,000 depending on experience. Click "Apply Now" for immediate consideration.
Expected Results:
Responsible for acting as a liaison between the customer and company and ensures high customer service satisfaction.
Primary Responsibilities:
- Accurately enter and maintain sales orders, order amendments, and cross reference information using SAP/Syspro software in an ISO 9000 environment.
- Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, delivery requirements, shipments, and OTIF calculations.
- Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.
- Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.
- Develop forecasts with customers, sales, and planning to ensure good customer service and increase production capacities.
- Maintain Forecast systematically as per customers Contract & SLA.
- Monitor pricing in SAP/Syspro system to match customer PO, report discrepancy & request updates as needed, maintain orders updated with most current pricing published.
- Work with NPD and Sales to ensure invoicing of customer for tooling charges
- Engage with Material Planners, Logistics, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests.
- Enter material returns related to customers approved quality rejection. Participate in trainings, development of root cause, corrective/preventative actions as required to eliminate future occurrences.
- Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal team members to achieve customer needs
- Ensure high level of responsiveness to internal and external customers to meet critical metric targets set by the department
- Support creation and maintenance of standard operating procedures (SOPs) for customer services
- Work to achieve maximum efficiency in a team environment and support peers when needed.
- Coordinate closely with the Shipping team to ensure on time shipment of customer orders as well as assist Shipping with customer portals used for data entry and order processing.
Education/Experience:
- Bachelor’s Degree, or one to three years related work experience and/or training
- Experience working with ERP systems (SAP, Oracle, Syspro, etc.) & expertise – Microsoft Office (Excel/Word/PowerPoint)
- Detail oriented and organized to ensure accurate order entry and customer communications and have excellent communication skills, verbal and written.
- Excellent Planning & Organizing Skills.
- Customer Oriented.
- Previous work experience with direct customers is preferred.
Benefits:
You will be eligible to participate in employee health and welfare benefit plans sponsored by the company including, medical, dental, eye care program, life insurance. 401K with company contribution.
Recommended Skills
- Attention To Detail
- Billing
- Calculations
- Communication
- Coordinating
- Customer Communications Management
Salary : $45,000 - $0
