What are the responsibilities and job description for the Customer Services Representative position at Staffmark?
Staffmark is hiring a Costumer Service Representative Edison, NJ .
Job Summary:
The Customer Service Representative has the primary responsibility of answering inbound/status calls in which you will provide the status regarding the medical records request submitted by different customers (such as insurance companies, government angencies, law office, etc.)
1st shift 8:00 am to 4:30 pm Monday to Friday
Principal Activities
- Builds long-term relationships with new and existing customers
- Contributes daily to team success by displaying a positive attitude while assisting customers and employees
- Answers customer inquiries in person, on the phone, and through email
- Supports customer visits and coordinates cross organizational resources
- Provides customers with price and delivery to fulfill RFQ's
- Follows up on outstanding quotes and converts to orders
- Completes contract review, order entry and submits PO's for internal flow down execution
- Accesses and maintains customer portals daily for assigned accounts
- Displays empathy for customer concerns and handles situations in the best interest of the company and customer
- Researches and resolves pending items, customer concerns and complaints in a timely manner
- Coordinates with internal departments to support expedite requests and create recovery plans for delinquent orders
- Performs backlog audits and PO reconciliation for assigned accounts on a regular basis
- Evaluates customer demand inquiries and mitigates risk for customers and the company
- Maintains account specific work instructions for assigned customers
- Updates forecasting module regularly to ensure appropriate demand loaded for assigned accounts
- Assists Accounting and Shared Services with collection efforts
- Complies with export compliance guidelines
- Follows company policies and procedures
- Actively supports Operating System and contributes to 6S initiatives
CANDIDATE REQUIREMENTS
Education & Experience
- 3 years of experience in Customer Service in a Manufacturing Company
- High school diploma/equivalent
- Bachelor's Degree from an accredited institution preferred
If interested please apply in our website by visiting wwww.staffmark.com for further inquires feel free to contact us 732-738-1021 or text 732-335-7752 (reply CSR EDISON) you may ask for Brenda, Marlene or JC.
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