SUPERVISOR, FULFILLMENT

Description

Stafford Communications is uniquely different. Stafford Communications specializes in customer service, compliance and marketing in support of many prestigious brands in in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies – ensuring their customer service initiatives are aligned to their marketing programs. Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations. As experts in regulated industries, we assist pharmaceutical, medical device, healthcare, food and beverage, packaged goods, and beauty care companies in building brand loyalty by providing their customers with exceptional customer service experiences.

SUMMARY: The Fulfillment Supervisor works in a dynamic operation within a small warehouse setting. The results-oriented individual must take a hands-on approach and be comfortable in a fast-paced environment that changes frequently and requires significant multi-tasking abilities.

KEY RESPONSIBILITIES:

· Works independently within a small warehouse environment, while also supporting other departments at our nearby headquarters.

· Receives incoming shipments: unloading trucks; logging deliveries; sorting and stocking inventory.

· Packages and processes outgoing items via USPS, FedEx, UPS, etc., to meet client and vendor deadlines, weighing and affixing appropriate postage, and logging outgoing items as required and review for accuracy/completeness

· Ensures materials are not damaged during handling or storage and maintains stock in accurate locations for all inventory items.

· Tracks maintenance and upkeep of all supplies and equipment.

· Maintains a clean, neat, well organized, and safe working environment.

· Prioritizes workflow and communicates priorities effectively with fulfillment team.

QUALIFICATIONS:

· Highly organized person who can monitor several projects at once and who can prioritize their workload

· Demonstrated experience using Microsoft Office (specifically Word, Excel, and Outlook) and other computer applications on desktop and mobile platforms

· Proven track record of safety

· Effective communicator (written and verbal).

· Ability to lift cases that can weigh up to 50 pounds is required

· Ability to multitask and to quickly adapt to changing organizational and operational needs

EDUCATION and/or EXPERIENCE:

· 3 years’ experience in warehouse operations and logistics, including order fulfillment, replenishment, mail room, shipping, receiving, routing, packing, and inventory management is required.

· Call Center Experience and using CRM a plus

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.