Dispatcher

Role Summary :

The Dispatcher will act as a communication point for all calls : coordinate requests, transmit messages and track vehicles.

This individual would enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Role Priorities / Responsibilities :

• Ensure all route service drivers are working in / on pre-assigned routes / tasks each day
• Answer customer calls and dispatch drivers and equipment
• Create, manage, and continuously evaluate the efficiency of all portable toilet routes
• Document all calls
• Coordinate with supervisor to allocate, schedule, and assign jobs to the workforce
• Coordinate with the technicians, billable or non-billable ticket
• Assign the appropriate equipment and employees to corresponding jobs
• Enter data into computer system and keep dispatch records / logs and status reports
• Coordinate with billing personnel
• Address problems and requests by transmitting information or providing solutions
• Plans and organizes appropriate work time and resource requirements
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Communicate as needed with yard personnel to prepare equipment for delivery / shipment & also pick-up / return
• Communicate as needed with trailer manager to prepare trailers for delivery / shipment & also pick-up / return
• Work with third party logistics providers as needed to ensure timely delivery and pick-up requirements are met
• Plan and coordinate all logistical requirements for special events and large equipment moves
• Help identify and work with third party service providers as needed to coordinate services in locations not currently covered by Stallion
• Understand and identify customer safety requirements of on-site personnel and communicate to Office Manager and Ops Manager
• Communicate all issues to Ops Manager in a timely and efficient manner

Essential Knowledge, Skills and Abilities :

• Ability to prioritize calls according to urgency and importance
• Need to have experience and understanding of a routed service business
• Have a firm understanding of logistics, routes, and associated equipment
• Be able to calculate and maintain truck capacities
• Ability to remain calm and composed
• Must be able to multi-task
• Results oriented and driven to complete customer jobs
• Excellent verbal and written communication skills
• Strong organization skills
• Proficient computer and telephone skills

Stallion Infrastructure Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Last updated : 2024-11-09