Senior Product Designer, Return Rabbit

About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the Team

Return Rabbit provides a multi-channel customer service platform specializing in the post-purchase experience. Our unique ability to present retail shoppers with servicing options based on their shopping context gives retail brands the ability to extend engagement moments, recover at-risk revenue and build meaningful relationships, whether at store or online.

Backed by deep domain knowledge in retail supply chain, artificial intelligence and behavioral insights, Return Rabbit makes achieving high efficiency and productivity for retailers dead easy.

And we're multiplying! We're looking for motivated, sharp, hardworking folks who love a fast-moving, occasionally chaotic but highly rewarding environment! If you love partnering with your teammates to deliver dynamite outcomes for customers, then this is gig for you. If you love to learn about new technology, and then dig-in to help improve it and make customers even MORE successful, then you'll thrive here at Return Rabbit!

Please note this position and team is located in India.

What will you be doing?

• Collaborate with product managers, engineers, and other stakeholders to define design requirements, create wireframes, prototypes, and high-fidelity designs.

• Conduct interviews with customers to to understand the business goals, identify pain points and map out user journeys.

• Discuss and present your design ideas, solutions, or prototype concepts with your cross-functional peers.

• Build extensible and delightful high-quality interfaces by being practical and sensitive to the underlying technology.

• Take full ownership to ensure the quality and integrity of design throughout the development cycle.

• Stay on top of design and technology trends to inform and inspire modern interaction design.

What are we looking for?

• Solid fundamentals on user-centered design principles and human psychology.

• 3 years of hands-on product/UI/UX/interaction design experience in an e-commerce company preferred

• Curiosity to research, passion to dive deeper into any problem statement, and a strong capability to unearth the pain points and challenges surrounding the product space.

• Quick and effective prototyping skills.

• Ability to articulate and advocate design ideas clearly using simple terms in both writing and verbal communication.

• Knowledgeable in designing coherent experiences across different digital devices: desktop, web, mobile (Android, iOS), and tablets.

• Expertise in using design tools like Figma, Sketch, and Adobe Creative Suite. Knowledge in motion graphic design or video production is a plus.

• Please note that working hours might overlap between IST and EST timezone sometimes

If you don't meet every requirement in this job description - no worries, we still want to hear from you! We welcome folks from all backgrounds, especially those with unconventional career paths. Let us know why you'd be the perfect candidate. It's not all about checking the boxes, but about who you are and how you can contribute to wowing our customers and building a great company!

We are committed to building an inclusive and diverse team. Return Rabbit is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.