Policy Processor - Homeowners Insurance

Are you looking for an exciting and challenging career in the homeowners insurance field? Do you have an eye for detail, excellent customer skills and a willingness to help people? WE ARE HIRING AND WE WANT TO TALK TO YOU!!

Standard Casualty Company has an immediate opening for a Homeowners Policy Processor in our New Braunfels, Texas home office. We are a fast growing, yet stable specialized manufactured housing insurance company established in 1961 and based in New Braunfels, Texas since 1981.

In addition to the hourly base pay of between $17.00 and $17.50 per hour for this position, we also offer a competitive benefits package including annual bonuses, paid vacation, sick leave and holidays and Monday through Friday, 8am to 5pm office hours that provide an excellent work-life balance for our employees.

Our employees are our biggest asset and play an integral role in helping to meet the needs of our customers. We offer many opportunities to utilize your talents in an atmosphere that supports and encourages you to realize your full potential.

Come join our team and be a part of building something amazing!

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Job Summary: The Policy Processor position for Standard Casualty Company is responsible for processing new and renewal policies in a timely manner, processing payments and discussing policy coverage with the customers.

Core Responsibilities/duties will include but are not limited to the following:

• Track, verify and ensure accuracy of all new and renewal business
• Track and process payment requests for new and renewal business through Web-Quoter, email, fax and mail
• Increase and decrease coverages on active policies as requested by insured or agents
• Respond to inquiries received through Customer Portal, Agent Portal, website and email
• Assist Retail and Independents agents with coverages and questions regarding issuance of quotes, applications and binders
• Produce daily print jobs for insureds, agents, lienholders and agency
• Accurately record, report and balance all daily business to production reports
• Create, manage and maintain Excel spreadsheets
• Research and provide documentation for internal and external auditor requests
• Any additional duties assigned by the supervisor

Required job skills:

• High school diploma
• Proficient with Microsoft Word, Outlook and Excel and 10-key adding machine
• Must be detail and deadline oriented with excellent time management skills and the ability to multitask
• Must be able to prioritize tasks and work in a fast-paced environment
• Must be able to think independently, comprehend reading and training materials and problem solve using available resources
• Bilingual (Spanish) is preferred

Work Environment and Physical Demands with reasonable accommodations: Must be able to remain in a stationary position 50% of the time and be able to operate a computer or other office productivity machinery on a constant basis

• Frequently required to communicate with co-workers and policy holders with the ability to exchange accurate information as necessary
• Occasionally required to move about the office, ascend/descend stairs or a ladder or position self to maintain computers at workstation, including under the desk or other low areas
• Occasionally required to move and place objects weighing less than or equal to 20 pounds
• Noise level in the work environment is usually moderate
• Position may require temporary remote work based on business needs and management approval once the initial 90 day in-house training has been completed. Employee must have Wi-Fi connectivity, a smart phone and a designated work area in their home.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The employer may, at its discretion, modify or adjust the position to meet the company’s changing needs.

Standard Casualty Company is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• This is an in-office position. Are you able to reliably work in the office 8am to 5pm, Monday through Friday?
• Please tell us why you are interested in this position and why you want to work for Standard Casualty Company?
• what are your salary/hourly rate expectations based on your prior experience and the job description for this position?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Suite (Word, Excel and Outlook): 3 years (Required)
• effective communication skills with customers and co-workers: 1 year (Preferred)
• prior Property & Casualty Homeowners: 3 years (Preferred)
• daily check handling and processing: 1 year (Preferred)
• 10-key adding machine (with tape): 1 year (Preferred)
• basic office equipment: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• county mutual limited lines insurance license (Preferred)

Ability to Relocate:

• New Braunfels, TX 78132: Relocate before starting work (Required)

Work Location: In person