Technical Support Engineer I

Company Description Standvast is a cutting-edge supply chain technology and services company poised to transform the supply chain automation and 3PL industries. We are building a world class, remote-first software team to create Standvast products. Standvast operates multiple warehouses throughout North America. Team Description Our support team is obsessed with fast, focused support. We strive to solve issues effectively and deliver an excellent experience for our end users. Role Description This is an on-site position responsible for the day-to-day technical support of a large distribution center in Reno, NV. You will be responsible for supporting both hardware and software, focusing on maintaining warehouse production and maximizing uptime. You will address or escalate issues, tickets etc. as required. You will also participate in remotely servicing helpdesk tickets for corporate users outside of the warehouse. Responsibilities Software, PC, printer, and other peripheral hardware troubleshooting Troubleshooting wired and wireless network connectivity Mobile Device Management and troubleshooting of Android scanners Local and network printing capabilities Work with InfoSec team to maintain security of devices Cross-site collaboration with other Distribution Centers Document issues resolved and methods of doing so to improve Knowledge Base Requirements 2 years of experience corporate technical support/helpdesk in a ticketing/SLA-driven environment Understanding of networking fundamentals Excellent communication and customer service skills Familiarity with remote desktop support tools Solution-oriented attitude Bonus Certifications: A , Network , Security Experience supporting a warehouse environment Network engineering experience and interest Standvast Benefits Medical insurance with 100% employer covered HRA Dental and Vision insurance Short and Long-Term Disability Insurance are 100% employer covered Basic Life Insurance is 100% employer covered Accident and Critical Illness Insurance Supplemental Term Life Insurance 401k with 5% company match Robust Employee Assistance Program Standvast Values Care for Customer First - Our solutions start with and focus on our clients and their customers. Stay Humble and Work Hard – Our mission is to enable our clients' and teams’ success - we must work tirelessly together to deliver our vision. Expect More – Trust, integrity, transparency, and great people - Setting the bar on the diverse quality of our team and services we provide to ensure we achieve something uniquely excellent. Relentlessly Improve, Don’t Settle - Simplify and invent solutions in a culture of constant learning to fearlessly drive informed action that will make a difference. Be Accountable - Demonstrate mutual respect, share responsibility, and commit to success across our team, customers, and partners. Do good, Serve others – Our organization seeks to create greater good for those we serve.