CRC Lead Technical Consultant

CRC Lead Technical Consultant
Business Affairs: University IT (UIT), Redwood City, California, United States
Information Technology Services
Post Date Nov 07, 2022
Requisition # 96893
Computer Resource Consulting (CRC)here at Stanford is looking for a Technical Lead to provide consulting, guidance and ongoing operational support for one of our premium clients and act as a lead on one of the three internal teams. This role involves helping set IT strategic direction, lead projects, identify efficiencies and help our clients be successful. It also includes being a mentor, a technical escalation point, a trainer, and an overall problem solver for the team.
Who you are:
- People love to ask you questions about technology. From the "what should I buy" to the "How can we fix this?
- You have a proven track record of delivering high quality technical support to VIP clients in a large organization.
- You enjoy sharing knowledge and watching others grow as a result.
- You understand how important your team is and know that you succeed or fail together.
- You love to learn and want to know how things work. New technologies intrigue you but you are practical about adopting them.
- You can lead people in a project and drive them forward towards a goal.
What is CRC and what does it do?
- We are an internal, cost recovery technical support team at the university, which means we live on our bottom line and strive to provide customer value every single day.
- Our techs are self-starters and independent thinkers, technically minded but with a significant set of soft skills and know how to improvise when needed. Most spend their day moving about our clients' buildings and cycling through our home base, so the group is active, knowledgeable, and fun.
- We welcome change and what is coming next while never forgetting our core values of client service and technical expertise.
What would I do as a Technical Lead?
- In this unique opportunity, you would spend the majority of your time on-site at the Hopkins Marine Station acting as the primary IT consultant for one of CRC's clients.
- You will act as their IT leader, strategist, project lead and support staff, working alongside one or more team members from CRC.
- You will work in conjunction with your direct manager and key stakeholders to deliver high-quality services and ensure that knowledge is shared with other technicians.
- You will collaborate with groups across CRC, UIT, and Stanford on projects, new technology roll-outs, and large-scale efforts.
- You will mentor and coach technical consultants in client support and technical troubleshooting best practices.
- You will help resolve issues for clients as part of a support team.
Still interested? Take a look at the official HR description below.
JOB PURPOSE:
Serve as the technical expert for support to end-users for computer hardware, software, and network related problems and/or lead desktop staff and assist with support operations.
CORE DUTIES*:
- Act as the primary IT consultant supporting one of CRC's premium clients.
- Provide technical guidance and advice by identifying areas of improvement for this premium client.
- Act as technical expert in a computing support environment. Take escalated issues and resolve or refer to specialized expert as needed.
- Lead activities of desktop staff to diagnose and resolve client problems; guide computing support staff on diagnosis of potential problems and resolutions.
- Lead projects requiring technical expertise and creativity in analysis and deployment of technology.
- Ensure the team meets client service metrics. Monitor and report on all phases of computing support are coordinated, logged, tracked, and resolved appropriately. May establish service level agreements with clients.
- Provide input on process improvements and contribute to the technology road map for the strategic plan.
- May perform metrics trend analysis and reporting; guiding resultant process improvement.
- Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards.
- Provide technical guidance and training to other CRC staff.
- - Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Two-year college degree and five years of relevant experience or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Ability to plan effectively and to manage/supervise projects and work queues.
- Ability to provide excellent client service.
- Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology.
- Must have advanced level expertise diagnostic techniques for problem troubleshooting.
- Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
- - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
- May require extended hours and weekends
- This position will be required to be available for emergencies on an on-call basis.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Information
- Schedule: Full-time
- Job Code: 4733
- Employee Status: Regular
- Grade: I
- Requisition ID: 96893