What are the responsibilities and job description for the Telecommunications Technician II position at Stanford University?
This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.
TELECOMMUNICATIONS TECHNICIAN II - A37
- This is a 6-month fixed-term position.
Responsibilities:
Technicians at this level independently perform the duties described in the lower level; in addition, they independently develop installation instructions and procedures. These higher-level assignments normally require study and analysis of procedures, layouts, precedents and several possible course of action. Assignments may include quality control and provision of direction or technical assistance to other workers.
In assigning work to the Principal Telecommunications Technicians, the supervisor outlines system requirements, and provides general instructions as to scope objectives time limitations, and priorities. The technician will collaborate with the supervisor for consultation and advice where significant deviations from standard principles and practices must be made.
Characteristic Duties:
In addition to the duties performed by the Telecommunications Technician I, employees assigned to the Telecommunications Technician II classification:
Voice
- Using MAP run diagnostics on specific telephone lines
- Using Cisco Call Manager compare new and installed lines for proper data fill (enabled features) against TMIS records.
- 24X7 on-call response within 30 minutes of notification for after hours troubles.
Data
- Test and repair data connections reported as defective; replace defective switching components as necessary.
- 24X7 on-call response within 30 minutes of notification for after hours troubles.
- Assign and document IP addresses in NETDB as required.
- Use NETDB to identify IP addressing problems.
- Diagnose physical and logical data network problems with a datalink analyzer.
CATV
- Test and repair CATV connections reported as defective. Replace defect interdiction, set-top and amplifier components as necessary.
- Update TMIS documentation on device addressing when defective hardware has been replaced.
- Set up and test satellite down link equipment and facilities
- 24X7 on-call response within 30 minutes of notification for after hours troubles.
Card System
- Install and test all new card reader and cash register locations.
- Install and test new door access readers.
- Update TMIS documentation when defective hardware has been replaced.
- 24X7 on-call response within 30 minutes of notification for after hours troubles.
Special Circuits
- Assist client in connecting their equipment
- Provide first level maintenance response for all special circuit problems
- Update TMIS documentation on device addressing when defective hardware has been replaced.
- 24X7 on-call response within 30 minutes of notification for after hours troubles
Minimum Education and Experience Required:
- High School diploma or GED and previous work experience in voice, data service, cable television, card system and/or special circuit system areas or combination of education and relevant experience.
In addition to the qualifications required for Telecommunications Technician I, Telecommunications Technician II must have:
- Knowledge of basic AC and DC circuit theory, including the understanding and use of Ohm’s law and the meaning of various electrical quantities
- A thorough working knowledge of various tools required for installation and maintenance
- Ability to fault locate defects in existing interbuilding/intrabuilding telecommunication facilities employing analysis along with the results obtained from the test equipment
- Ability to troubleshoot and isolate wiring and device failures and implement solution
- Understand testing apparatus to resolve data and network applications
Certificates and Licenses Required
- Must possess and maintain a valid California Non-commercial Class driver's license.
Certifications desired:
- Cisco VoIP
- Fiber: Fluke, Light Brigade or Corning
- Bicsi Certification: Installer Level II or higher
- Leviton and Systimax Contractor Connector Certification
- Network training
- Broadband Digital Installer (jonesncti)
- Nortel Voice
Physical Requirements
- Frequently stand/walk, seated, performs desk-based computer tasks.
- Occasionally climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, use a telephone, writing by hand, kneel/crawl, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 70 pounds.
- Ability to obtain and maintain a California Non-commercial Class C Driver’s license and drive day or night.
Working Conditions
- Exposure to excessive heat, cold, dust, asbestos and hospital conditions.
- May work at heights or in confined spaces.
- Available for 24X7 on-call response within 30 minutes of notification.
Work Standards
- When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/ and the appropriate collective bargaining agreement at https://cardinalatwork.stanford.edu/hr-processes-policiespolicies/labor-relations-collective-bargaining.