What are the responsibilities and job description for the Branch Coordinator position at Stanley Black & Decker?
At STANLEY Security we are For Those Who Make the World™ Progress. Whether you've got 10 years in this industry or 2, we're hiring for positions of all skill levels and tenures within our Electronic Security business. It takes a diversified team to win, and we want YOU to get on our bench.
POSITION RESPONSIBILITIES:
Required:
Additional benefits offered:
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SBDCSS
POSITION RESPONSIBILITIES:
- Review Service Backlog daily for any new direct work orders.
- Upon booking, make initial contact with the customer to confirm scope, site readiness, contact information, authorized signatories, and establish a customer promise date.
- Create purchase requisition sent to the centralized purchasing team for ordering of material and lifts.
- Act as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking.
- Coordinate with lift rental companies to schedule pickup and return of equipment.
- Perform warehouse material handling at the local branch including receiving shipments, validating to packing slips, and staging equipment for each project.
- Perform goods receipts in internal systems for all physically received material and applying costs to the affiliated installation job. Submit applications to acquire permits, UL Certifications, and Certificates of Insurance (COI's) upon request from the Install Manager or Project Manager.
- Communicate any material issues (i.e., extended lead times, back-orders, etc.) with Sales and Branch Service team as needed if project timeline is affected.
- Work with Service Manager and Install Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board.
- If job is subcontracted, collaborate with Install Manager, Service Manager or Manager to obtain subcontractor forms, create purchase requisition, and perform goods receipt upon job completion.
- Maintain regular communication, project documentation, and scheduling with the customer regarding project status updates, delivery commitments, material tracking, etc. as directed by the Service Manager.
- Update internal system with job notes and customer promise date changes as directed by the customer. Maintain current job status in internal system as project advances through project lifecycle.
- Work with the Install Manager and Service Manager to keep the expected completion date as accurate as possible (driving financial forecasting).
- If applicable, send e-signature request to the customer for installation certificate of completion. Upon install completion and Project Manager/Install Manager review, submit close-out package to Order Entry for closure and billing.
- Process Returned Material Authorizations (RMA's) as necessary. Create material and lift purchase requisitions for Service Tickets.
- Physically receive and stage all shipped service material. Update internal system for service dispatching. Manage service van inventory and create purchase requisitions when stock needs replenished.
- Support Service Manager with service ticket review and billing as needed.
- Answer all incoming calls and route to appropriate department. Perform other duties as assigned.
- Assist with timecard and payroll entries.
- Ability to occasionally lift up to 50 lbs.
Required:
- High school Diploma or GED
- 1 years in a customer service environment
- 1 years using MS Office Suite
- Associates degree in business administration
- Experience in a field install/service business or customer service-related field
- Experience using SAP, SBN, and/or ERP
- Ability to handle multiple priorities and manage time in a deadline-driven environment
- Excellent verbal and written communication
- Strong organization skills, with a keen attention to detail
- Ability to work in a deadline driven environment
- Proven customer service and problem-solving skills
- Background in accounting and inventory control
Additional benefits offered:
- Generous employee referral bonus
- Advancement opportunities
#LI-RS1
SBDCSS
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