What are the responsibilities and job description for the Onsite Technical Support Representative position at Stanley Black & Decker?
Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 56,000 professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK DECKER, IRWIN, LENOX and more.
CribMaster™, provides inventory control solutions through advanced software, innovative vending hardware, Radio-Frequency Identification (RFID) and customer services to manufacturing, distribution, government and service industries for managing indirect inventory (tools, spare parts, MRO, etc). CribMaster (http://www.cribmaster.com/) ties fast and reliable tool crib or storeroom transactions to a powerful system of inventory control. The system provides critical data to manage consumable and durable inventory, reduce the risk for lost or misplaced tools, and provide critical data to business leaders to reduce risk of tools being lost or left behind, reduce costs and increase productivity.
What You'll Do
As an Onsite Technical Support Representative, you'll be part of our CribMaster team location in Palmdale, CA. You will be the forefront of representation for technical services to the customer. You will need to be able to clearly communicate the methods of operation that are required as well as successfully implement them. As an onsite representative, you should be capable to execute all aspects of repair and maintenance to include everything from physical cleaning of components, to detailed software diagnosis. The consulting portion of the job includes being able to recommend preventive actions, maintenance options, and upgrade possibilities to the client as necessary. This ability comes with the immersion that the representative has on a day-to-day basis with actual client scenarios. You'll also get to:
You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:
You'll receive a competitive salary and a great benefits plan:
How You'll Feel
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries. Industry 4.0 innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
#LI-RF1
#LI-Onsite
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.
Federal Locations Only:
Due to the U.S. federal government issued Executive Order mandating COVID-19 vaccination for federal contractors and subcontractors, Stanley Black and Decker is required to make any offer of employment contingent on the new hire providing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an accommodation or exemption from the vaccine requirement.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 56,000 professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK DECKER, IRWIN, LENOX and more.
CribMaster™, provides inventory control solutions through advanced software, innovative vending hardware, Radio-Frequency Identification (RFID) and customer services to manufacturing, distribution, government and service industries for managing indirect inventory (tools, spare parts, MRO, etc). CribMaster (http://www.cribmaster.com/) ties fast and reliable tool crib or storeroom transactions to a powerful system of inventory control. The system provides critical data to manage consumable and durable inventory, reduce the risk for lost or misplaced tools, and provide critical data to business leaders to reduce risk of tools being lost or left behind, reduce costs and increase productivity.
What You'll Do
As an Onsite Technical Support Representative, you'll be part of our CribMaster team location in Palmdale, CA. You will be the forefront of representation for technical services to the customer. You will need to be able to clearly communicate the methods of operation that are required as well as successfully implement them. As an onsite representative, you should be capable to execute all aspects of repair and maintenance to include everything from physical cleaning of components, to detailed software diagnosis. The consulting portion of the job includes being able to recommend preventive actions, maintenance options, and upgrade possibilities to the client as necessary. This ability comes with the immersion that the representative has on a day-to-day basis with actual client scenarios. You'll also get to:
- Analyze and Investigate problems
- Perform repair, substitution, or replacement of faulty hardware as necessary
- Perform repair, installation, reinstallation or reprogram of software as necessary
- Perform testing and error checking of solutions
- Conduct preventive maintenance to be performed
- Backup data as necessary to restore functionality
- Provide recommendations as necessary for the general health of the equipment
- Provide technical documentation and/or materials upon request or as necessary
- Follow-up with Customer after the solution has been implemented
You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have:
- Practical knowledge of internal components of workstations to include motherboards, ram, hard drives, video, sound, I/O, optical drives, ports, and cooling systems
- Practical knowledge of accessories including keyboards, pointing devices, scanners, printers, networking devices, routers, wireless devices, security devices and gaming devices
- Practical knowledge of assembly, disassembly, and maintenance of all hardware components
- Ability to thoroughly learn all mechanical components of CribMaster hardware machines
- Practical knowledge of all currently available Windows operating systems to include installation, recovery, setup and updating of all current versions.
- Practical knowledge of most major software suites for office use including Microsoft Office
- Practical knowledge of SQL server and databases
- Ability to learn installation and setup of CribMaster and ATR applications
- Trouble shooting skills in hardware components
- Trouble shooting skills in software components
- A mechanical knowledge of tools for hardware repairs
- Clearly documenting all incidents (internal database driven)
- Confirmation and Follow-up calls to clients as necessary
- Must be presentable in appearance
- Must have excellent English communication skills in both written and verbal forms
- Must be willing to on occasion work unscheduled hours.
You'll receive a competitive salary and a great benefits plan:
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
How You'll Feel
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
- Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries. Industry 4.0 innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
#LI-RF1
#LI-Onsite
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.
Federal Locations Only:
Due to the U.S. federal government issued Executive Order mandating COVID-19 vaccination for federal contractors and subcontractors, Stanley Black and Decker is required to make any offer of employment contingent on the new hire providing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an accommodation or exemption from the vaccine requirement.
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