Retail - Certified Tech

As a Certified Tech, you will be an in-store expert on Tech Services programs, promotions, and technical knowledge as you provide exceptional customer service and drive sales. You will create a positive and productive environment for our customers and associates as you lead and perform Total Solution Selling on the sales floor.

Get great perks. 

• Bonus plan, generous paid time off, career development program, and weekly pay
• Compensation based on qualifications and experience. Hiring immediately
• Opportunity for full time or part time hours depending on the specific store’s opening(s)
• Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
• 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical 

Schedule an interview immediately. 

• Schedule an interview potentially within minutes of applying. We'll let you know if you're not eligible. In-person interviews are at the store location 

Play an active role in helping your store, your people and your customer win. 

• Act as the in-store expert on Tech Services programs, promotions, and technical knowledge
• Build relationships with Selling Solutions team to create synergies
• Stay current on new technologies, products, and services
• Perform in-store and on-site installations, services and repairs as needed
• Partner with Tech Services Operations Center team to ensure all remote repairs, installations and services are done on time and to company standards
• Engage and consult with customers to understand their needs and present solutions
• Monitor queues and provide status update to customers
• Be flexible to perform other duties as assigned (i.e. cashier, merchandising)

Essential skills and experience: 

• Able to work a flexible schedule (including nights and weekends)
• Ability to perform PC installations, services, and repairs
• Must be able to achieve Staples Tech Certification within company specified timeframes
• Customer service experience demonstrating the ability to engage and speak to customers and understand their needs
• Collaborate and work with other team members
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
• Staples does not sponsor applicants for work visas for this position

Preferred skills and experience: 

• 1 to 2 years of technical systems diagnostics, repair and installation experience
• A Certification