Fleet Maintenance Customer Service Representative

Great Benefits:

• Paid Weekly
  
• Excellent Benefits including Medical, Dental, Vision & 401K matching
  
• Paid PTO Days

Job Summary:

The Operations Specialist II plays a pivotal role in ensuring that the highest standards of customer.

service are provided for our customers and vendors. A front-line representative of CTL, the Operations

Specialist II is responsible for the entire life cycle of a service request from intake to resolution.

Duties/Responsibilities:

• Every NEWCO employee is expected to take care of their health and work safely at all times for

themselves, their families and the safety of their coworkers

• Understand and comply with NEWCO’S Core Values and company policies in everything you do

• Communicate, model, and monitor compliance with NEWCO’S Core Values and policies and

incorporate them into performance plans, coaching and corrective action.

• Answer incoming phone calls and emails for service, dispatch for road-side assistance as

needed, and resolve customer requests regarding maintenance, repairs, registrations, license.

plates, and other inquiries

• Use CTL internal database software (Dossier) and Excel (CTL Dashboard) to properly log,

research and complete repairs.

• Create work orders, obtain approvals, notify vendors and customers

• Work with vendors to obtain and handle estimates

• Follow up with vendors for information and customers with status updates

• Learn how to accurately pro-rate tires

• Maintain and update master vendor list

• Ensure accuracy of data and service information for invoicing

• Follow standard operating procedure to meet quality standards within Operations Department

• Partner with customers, vendors and our sales team to ensure the highest level of service

• Able to perform responsibilities of an Operations Specialist I

• Proficient with CTL internal database (Dossier) and tracking system (Dashboard)

• Know all parts of a trailer

• Understand standard repair times and average costs to identify instances of overcharging

• Understand vendor estimates and invoices

• Understand and utilize relationship between Operations and AP

Supervisory Responsibilities:

• None

Required Skills/Abilities:

• Bachelor’s degree from a four-year college or university; or one to two years related experience

and/or training; or equivalent combination of education and experience.

• General automotive understanding that may include trailer lift gate hydraulics and/or

refrigeration air conditioning

• Excellent communication and writing skills with attention to grammar

• Effective organizational, planning and prioritization skills

• Excellent skills with programs such as Outlook, Word, Excel, and general related PC abilities

• Excellent telephone etiquette

• Aptitude for learning and high productivity in a fast-paced environment

• Professional attitude and team player

• Organized and self-motivated individual

• Willingness to learn and grow

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job, reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions of this job

• The employee is regularly required to talk, hear and listen, sit, and use hands, and fingers

• The employee is required to stand, walk, and occasionally reach with hands and arms

• The employee is required to lift no more than 40 pounds

Work Environment:

• Office Environment