Starbucks Store Manager

Starbucks Store Manager Job Description

What does a Store Manager Do?

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store.

In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing, and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Supervision and essential job functions include but are not limited to the following:

Leadership Setting goals for the workgroup, developing organizational capability, and modeling how we work together: Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team. Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

Planning and execution developing strategic and operational plans for the workgroup, managing execution, and measuring results. Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately in order to ensure effective store operations.

Business requirements providing functional expertise and executing functional responsibilities. Ensures adherence to applicable wage and hour laws for nonexempt partners and minors. Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Tools include automated labor scheduling, monthly status reports, quarterly business reviews, cash management, and inventory management.

Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include partner resources, marketing, partner & asset protection, food & beverage, coffee, and retail implementation departments. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in-store performance.

Partner Development & Team Building: Providing partners with coaching, feedback, and developmental opportunities and building effective teams: Actively manage store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives. Challenges and inspires partners to achieve business results. Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs, and concerns.

Ensures partners adhere to legal and operational compliance requirements. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition. Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

Summary of Experience

Progressively responsible retail experience 3 years supervision

Customer service experience in a retail or restaurant environment 1 year

Experience analyzing financial reports

Demonstrated experience at building community relationships

Ability to communicate clearly and concisely, both orally and in writing

Ability to manage store operations independently

Ability to manage effectively in a fast-paced environment

Ability to manage multiple situations simultaneously

Ability to manage resources to ensure that established service levels are achieved at all times

Interpersonal skills

Knowledge of customer service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills and prioritize workload

Strong operational skills in a customer-service environment

Strong problem-solving skills

Team-building skills

Strong leadership skills, with the ability to coach and mentor others

Ability to handle confidential and sensitive information

Bachelor’s Degree required

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Additional Information

This job posting is for a position in a Starbucks operated by an independent licensee. This means the independent licensee, and not Starbucks, Inc. is alone responsible for all employment-related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing, and scheduling. If you are hired for this job posting, the independent licensee, and not Starbucks, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Starbucks but is not a complete job description. People who work in a Starbucks perform a number of different tasks every day and this posting does not list all of the essential functions of the job.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Coffee shop

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Nashville, TN 37207: Relocate before starting work (Required)

Work Location: In person