Intake Specialist

Stark & Stark is seeking an Intake Specialist to join our team. The ideal candidate is self-directed and detailed-oriented with the ability to organize and manage multiple tasks in a fast-paced environment. We are looking for a positive, upbeat person with a can-do attitude who both enjoys and excels at speaking on the telephone. The Intake Specialist must have a strong work ethic, a passion for helping others, and be a reliable team player.

In addition, the ideal candidate should possess strong communication skills to connect empathetically with people who are dealing with difficult circumstances. We are building a culture based on people-first with an emphasis on collaboration, teamwork, and positivity. This full-time position has the potential to be a hybrid role.

Responsibilities and Duties

Assignments may be short term or longer term and flexibility with responsibilities are a must. Floaters will be responsible for legal support duties including:

• This position will provide full support relating to incoming calls and web inquiries to the Intake Department. This includes monitoring, distributing, recording, tracking, and reporting on all calls.
• Additionally, this role is responsible for entering all intake data into the firm’s lead tracking system.

Qualifications

• At least one year of law firm, healthcare, customer service, call center or similar experience is required.
• Excellent telephone etiquette, the ideal candidate must project a positive customer service attitude, display effective communication skills, and be able to prioritize work.
• This position requires the ability to adapt to new software platforms.
• The individual should be well organized and able to see an assignment through to its end when given proper direction.
• A comprehensive knowledge of Microsoft Office is also REQUIRED.
• Bilingual is a plus.
• Full-time, hybrid work schedule.

Abilities

• 
  Ability to sit or stand at a desk viewing a computer screen for long periods of time, typing on a keyboard
• Ability to lift 20 lb. box of paper

Benefits We Offer

Stark & Stark is committed to the health and well-being of its staff members. The firm offers a full range of benefits, including traditional major medical and hospitalization coverage, a prescription plan, a dental plan, a vision plan, life insurance, accidental death, and dismemberment coverage, a profit sharing, and a 401(k) plan, paid vacation, and paid holidays.