Customer Service Rep

Starline, USA Inc. located in Grand Island, NY is a TOP 40 Supplier in the promotional products industry and provides upscale retail quality gifts in an industry that boasts nearly $18 billion in annual sales with over 3500 suppliers and over 22,000 distributors You will have the opportunity to work in a friendly and casual environment where your contributions have a direct impact on the success of our company.

The Customer Care Representative I position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Job Responsibilities:

• Handles the needs of sales representatives and customers
• Receive purchase orders from customers via e-mail
• Review orders to insure all required information is received and correct
• Communicate with customer for any missing or incorrect information
• Furnish copy of acknowledgement to the customer via e-mail
• Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
• Follows up on orders to ensure delivery by specified dates.
• Computes price and discounts
• Specifies if special labeling is required for shipment and in some instances, supplies to the shipping department.
• Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.

Skills and Qualifications:

• Previous Customer Service Experience
• High School Diploma or GED
• Strong attention to detail, dependable, and organized
• Must be proficient with Microsoft Office Programs

Starline USA, Inc offers full-time employees a generous benefit package including medical, vacation and personal days, and 401k with employer match.

No phone calls please

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person