What are the responsibilities and job description for the Field Maintenance Manager position at Starry?
Who we’re looking for:
As Manager, Network Maintenance, you will be hiring and managing a team of Field
Maintenance and Network technicians that support Network Operations. Network O&M
is responsible for addressing critical outages 24/7 which may require replacing
hardware electronics, aiming antennas, re-terminating data cables, and electrical
cables, all of which requires a high level of prioritization and on-the-fly troubleshooting.
Network O&M is also responsible for supporting hardware upgrades to the network and
general time dependent maintenance such as inspecting, replacing corroded or aged
cabling, cleaning antenna radomes, telecom closet cleaning, weather
sealing/conditioning and cable management. This role requires regular communication
with the Technical Project Managers to coordinate activities while working to bring new
sites live as well as collaboration with Tier 2 and Tier 3 teams to address maintenance
tickets quickly and efficiently. An ability to assess fast changing variables to ascertain
project priority is key for this role.
Maintenance and Network technicians that support Network Operations. Network O&M
is responsible for addressing critical outages 24/7 which may require replacing
hardware electronics, aiming antennas, re-terminating data cables, and electrical
cables, all of which requires a high level of prioritization and on-the-fly troubleshooting.
Network O&M is also responsible for supporting hardware upgrades to the network and
general time dependent maintenance such as inspecting, replacing corroded or aged
cabling, cleaning antenna radomes, telecom closet cleaning, weather
sealing/conditioning and cable management. This role requires regular communication
with the Technical Project Managers to coordinate activities while working to bring new
sites live as well as collaboration with Tier 2 and Tier 3 teams to address maintenance
tickets quickly and efficiently. An ability to assess fast changing variables to ascertain
project priority is key for this role.
A typical day is a mix between office-based activities while triaging and planning activity
between the teams. The Manager of Network Field Maintenance will also often
participate in field work for planned and unplanned maintenance. Supporting field
activity is sometimes off-site and off-hours.
What you’ll do:
- Establish and maintain a deep understanding of our overall technology portfolio
- Review site design documentation and installation drawings
- Hire and manage a team of Network Techs and Field Maintenance technicians
which includes training, setting measurable objectives and handling of the
team’s schedules - Responsible for all local operational aspects of the in-market Starry network,
including design, construction, fiber backhaul connectivity, in-building
hardware/wiring, maintenance and team management - Work with third party contractors and internal teams to address issues and
defects found during the construction phase as well as any maintenance work - Review and confirm contractor sign off sheets, Close out Walks, trouble tickets,
methods and procedures (MOPs) for each maintenance activity - Prioritize field maintenance activity by working with Technical Project Managers
and managing “on call” calendar, escalations, and procedures - Prioritize maintenance ticket remediation
- Balance maintenance material inventory and equipment (e.g., spares, general
maintenance materials, tools, staging) - Work with project managers to identify improvements: generally, around build
design, documentation, methodology, and maintainability of the network - Beyond day-to-day responsibilities, you'll also develop creative approaches to
keep operational costs low and improve the efficiency of our approach to
infrastructure deployment and network stability
Points for:
- BS/MS in Computer Engineering, Electrical Engineering, Mechanical Engineering, Engineering Management or equivalent practical experience
- 10 years of experience in a hands-on technical role
- Experience with RF, networking, and electrical cabling systems
- Experience in the development and implementation of one or more of the following: data and IP services (VoIP, MPLS, VPN, Internet, data center deployments) or managed network services (LAN, WAN, WLAN)
- Experience with troubleshooting ticket systems, prioritization and managing a 24x7 field maintenance and Network team for wireless or ISP networks
- Having a track record of delivering on or exceeding goals
- Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, work in extreme weather, and wear personal protective gear correctly
- Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly and as required
- Must be able to regularly use ladders, hatches, steps, and other means to gain access to roofs on multiple story buildings
- Must be able to bustle about, bend, squat, or stand for prolonged periods of time
Bonus points if..
- You have experience with Python
- A real passion for Starry’s business
#LI-STARRY
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