What are the responsibilities and job description for the Claim Team Manager - Linocln position at State Farm?
We are not just offering a job but a meaningful career! Come join our passionate team!
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Check out What It's Like in Claims, and see what makes us great!
We offer a surprisingly great Compensation Package:
On top of a competitive salary, you are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
We offer a ton of amazing Benefits - here’s a preview of what you might not find other places:
- Paid Time Off (PTO), plus:
- 5 days of Life Leave to take care of yourself and your family
- Paid Volunteer Time
- Annual Celebration Day to celebrate what’s important to you
- Paid Development Time
- Wellness and mental health programs
- Tuition Reimbursement/Community College Tuition Program
- Discounts from hundreds of retailers through our Perks at Work program
Where you’ll work:
This is a remote position; however, competitive candidates must reside within 100 miles of the Lincoln, NE area.
Several of our Claims segments are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Come join the Neighborhood and do some good!
Visit State Farm Careers for more information on our benefits, locations, and the hiring process.
Responsibilities
As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.
- Responsible for first-line management of assigned Auto Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Leads team toward desired department and company goals
- Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
- Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
- Promotes development of employees
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
Qualifications
- Bachelor’s degree preferred
- Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred
- Effective written and verbal communication skills
- Demonstrates the following leadership behaviors:
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
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