Division Operations Manager

What You Will Be Doing:
You will serve as one of two executive management Division Operations Managers (DOM) to the Director of Health Care Services (HCS) with a staff of nearly 130 employees and directly overseeing the Health Facilities Licensing & Certification, Residential Licensing, Background Check Program, Quality Assurance, and Recovery and Reclamation units. HCS is a highly complex division comprised of ten distinctly diverse sections, many of which are high profile and vital to over 270,000 lives covered by Medicaid. In this position, you will assist with programmatic oversight, operations of assigned sections, policy development and implementation, regulations development, short and long-term strategic planning, assuring an efficient, high-quality service delivery system, development of HCS’s financial and administrative operations management strategy in the maximization of federal revenue within the Medicaid program.
In the absence of the Director or second Division Operations Manager, this position may be placed in Acting Status and assume full duties and authority.

Mission and Values/Culture:
Our mission is to provide health coverage to Alaskans in need and maintain the operations aspects of health care programs for Alaskans in need. We provide a full range of healthcare services and support services while ensuring management efficiencies and the capitalization of Medicaid financing to assure that services are available to customers.
We are charged to protect and reduce the risk to the health, safety, and exploitation of Alaska's most vulnerable citizens being served and to ensure that there is public confidence in the health care and community service delivery systems through regulatory, enforcement, and educational activities.

Benefits of Joining Our Team:
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/
As a Division Operations Manager, you will be a pivotal force in the future of healthcare in Alaska and the development and implementation of policy. You will collaborate with cross-functional teams and advise the Division Director on policy, legislative, regulatory, organizational, and/or planning changes necessary to improve the division´s programs.

The Working Environment You Can Expect:
If hired in Juneau, you will be part of the Director's office with six other colleagues located in vibrant downtown Juneau's Alaska Office Building. You will have covered parking and a dedicated, newly remodeled office with a wall of windows overlooking Mount Juneau, Mount Roberts, and the Capitol Building. Shopping, dining, and hiking trails are all within walking distance!
If hired in Anchorage, your office will be located in Midtown's Business Park, a single-story building with free parking. The area offers convenient shopping and dining and access to regional transportation. Close-by Cuddy Park offers a place for lunchtime strolls!
The position has the option of a hybrid schedule that includes both telework and in-office work based on current business needs. The schedule would be two days in the office and three days from home, with no requirement to complete probation before starting to telework.

Who We Are Looking For:
The ideal candidate will possess some or all the following position-specific competencies:

• Strategic Thinking: Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
• Program Planning: Ensures state/Tribal/community health improvement planning uses community health assessments and other information related to the health of a community (e.g., current data and trends; proposed federal, state, and local legislation; commitments from organizations to act). Develops program goals and objectives.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Administrative Practices: Knowledge of the principles and practices of strategic planning, public administration, budgeting, financial management, personnel management, and public relations.
• Legal, Government, and Jurisprudence: Working knowledge of federal and State statutes, regulations, policies, and procedures governing the business affairs of the division.

A cover letter IS required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. In your cover letter, highlight your knowledge, skills, abilities, and experience as they pertain to the key responsibilities and desired strengths in the job description above. Your cover letter will be considered a writing sample and will be scored to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for this job class, please go to the following link and search for Division Operations Manager: https://www.governmentjobs.com/careers/Alaska/classspecs

At the time of the interview, please provide the following:

• A list of three (3) professional references with current contact information.
• Copies of your most recent three (evaluations).

Please read the below information carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and describe how you acquired the relevant experience. Please use complete sentences and proofread your submissions when answering the supplemental questions. Your responses will be considered a writing sample and used to determine which applicants will advance to the interview phase of the recruitment process.

COVER LETTER
A cover letter is required. The cover letter must describe your knowledge, skills, and abilities per the above-mentioned job description. Please attach the cover letter as a separate document to your application before applying online. If unable to attach to your application, email or fax the cover letter to the contact number provided in the job posting before the closing date of this recruitment. Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. The omission of any required documentation will result in an incomplete application, and you will not receive further consideration.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer's name, your job title, employment dates, and whether you were working full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position to which you are applying.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE LOCATIONS:
The location of this position is currently in Anchorage. The position may be located in Anchorage or Juneau, depending upon the location of the most qualified candidate. Please select the location(s) you are willing to be considered for. There is one (1) position to be filled.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov.

For applicant password assistance, please visit:
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year