DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

DES serves more than 3 million Arizonans. Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.

Address:  1400 West Washington Street, Phoenix, Arizona 85007

Salary: $45,400 to $86,852 

Grade: 25

Closing Date: May 3, 2023

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meeting of expected performance measures.

The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated individual to join our team as an Accessibility Tools Administrator.

The Senior Systems Administrator (Accessibility Tools Admin) is part of a team of highly skilled technology driven individuals. The primary responsibility of this position is to assist with daily support, maintenance, governance, and customer service of all approved accessibility tools, systems, and hardware. This includes installation and configuration within these systems, in office hardware support, and integrations as requested. Daily activities include issuance of license or license keys, tracking and reporting license allocation, coordinating installation of software with desktop support teams, updating policies, and working with the end users to install/configure hardware as needed for accommodation purposes. This position will provide industry best practice guidance to leadership and participate in projects to extend accessibility opportunities.

The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

● Proactively solving complex problems and working collaboratively to take action to resolve technical issues and service requests.
● Serving as the technology specialist for approved accessibility tools, systems, and hardware.
● Obtains facts and explains complex information to internal employees and contractors.
● Participates in enterprise projects as a technical subject matter expert.
● Provides recommendations for leadership based on best practices and current knowledge.
● Ensures DES accessibility software, systems, and hardware continue to function as required before, during, and after software and system additions or updates, or hardware refreshes.
● Facilitates standard work creation and updates and gathering, analyzing, and evaluating policy processes or procedures.
● Reviewing configuration change proposals for compliance to established standards, guidelines and policies.
● Conducting daily usage analysis, identifies and characterizes incidents, generates incident reports, and investigates reported incidents.
● Monitoring, and directing proactive and reactive support to ensure the availability, integrity, confidentiality and reliability of approved accessibility systems.

Knowledge In:
● Various infrastructure technologies and in-house developed applications utilized in the enterprise.
● Problem solving, soliciting customer feedback to improve service, and responding to requests for service and assistance.
● Participating in reviews of assigned and completed tasks.
● Reviewing and recommending equipment, resources and software.
● Development or preparation of department level budgets.

Skills In:
● Identifying opportunities for use of solutions to improve efficiency and reduce waste.
● Leading initiatives to develop solutions and processes to meet needs, and identify unique innovative approaches .
● Managing difficult or emotional customer situations.
● Interpersonal, written and oral communication.
● Troubleshooting and attention to detail.

Ability To:
● Balance, prioritize and organize multiple tasks.
● Work collaboratively in teams and across organizations.
● Synthesize feedback and adjust plans accordingly.
● Build strong relationships inside and outside the organization.
● Develop and write technical documentation.
● Evaluate and test emerging technologies.
● Provide relevant metrics as needed and support for all types of accessibility systems, tools, and hardware.

Previous experience with accessibility tools.

● Bachelor’s degree plus 5 or more years of experience in systems administration (or equivalent experience).
● Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all
newly hired State employees.
● ARS 41-1969 Each employee or contractor of the department of economic security who is employed in an information technology position shall have a valid fingerprint clearance card issued pursuant to section ARS 41-1758.07.
● Successfully pass background and reference checks; employment is contingent upon completion of the
above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
● Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) AND have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Tuition Reimbursement
- Participation in the Arizona State Retirement System (ASRS)
- 10 paid holidays per year
- Stipend Opportunities
- Infant at Work Program
- RideShare and Public Transit Subsidy
- Affordable Medical, Dental, and Vision
- Life and Disability Insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Frank Topor at ftopor@azdes.gov or call 480-536-3791.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-536-3791.  Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer