Looking for a rewarding career in the fast-paced technology industry? Look no further!
The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.
In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.
To learn more visit DTI’s Website at https://dti.delaware.gov/
DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.
The Customer Engagement Specialist (CES) is responsible for business relationships with DTI customers and providing support to the State’s business organizations through the transformational processes involving change through major project implementations. The CES serves as an agent of change and supporter for both DTI and the customer, using influence to facilitate the various transactions between the parties.
Principal responsibilities are:
The CES is part of the Customer Engagement Team. The CES understands technology, and possesses a track record of demonstrated technical experience and expertise. More importantly, the CES knows how to apply this knowledge to a customer’s business goals and translate technical terms and processes in a manner that will continually increase the end-user confidence in the new system and sustain the integrity of the project
The CES will have high expectations of accomplishments, proficient strategic business and industry knowledge, ambition, talent, and interpersonal skills. Based upon important DTI customer relationships, this position must represent the highest degree of professionalism and display a genuine interest in assisting customers in finding the appropriate business solution(s) through implementation of the solution.Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information visit our Job Seeker Resource web page.
DTI does not provide employment-based sponsorship.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
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