COMPUTER & INFORMATION SYSTEMS MANAGER - 43000073

Requisition No: 825724 

Agency: Financial Services

Working Title: COMPUTER & INFORMATION SYSTEMS MANAGER - 43000073

 Pay Plan: SES

Position Number: 43000073 

Salary:  $90,000.00 - $110,000.00 

Posting Closing Date: 04/21/2024 

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: SYSTEMS PROGRAMMING ADMINISTRATOR-SES

WORKING TITLE: COMPUTER & INFORMATION SYSTEMS MANAGER

DIVISION: OFFICE OF INFORMATION TECHNOLOGY

BUREAU: DISTRIBUTED INFRASTRUCTURE

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

Four (4) years of experience in Computer Science, Software Engineering, Information Technology, or related field is required. A bachelor’s degree in computer science, Software Engineering, Information Technology, or related field may substitute for the required years of experience. An associate degree in computer science, Software Engineering, Information Technology, or related field may substitute for two (2) years of the required experience.

Preference:

• Master’s degree in computer science, Software Engineering, Information Technology, or related field.

Additional requirements:

• Eight (8) years of experience in a senior technical leadership role, specifically emphasizing administration of enterprise virtualization environments, applications, and hardware.
• High proficiency in troubleshooting IT infrastructure issues.
• Ability to prepare, review, track, and report on IT Infrastructure Key Performance Indicators (KPIs), and established Service Level Expectations (SLEs).
• Must be proficient in the English Language.

This position may be required to occasionally perform duties other than those listed on the position description.

This position requires the incumbent to be Criminal Justice Agency (CJA) approved for access to Criminal Justice Information (CJI). The incumbent will adhere to the Florida Department of Financial Services, Administrative Policies and Procedures 4-01, CJIS Management Directive and Local Security Policy.

The salary range for this position will be $90,000.00 to $110,000.00 annually.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Skills exhibiting strong organizational, leadership, analytical, project management and communication skills.
• Ability developing teams and mentoring and retaining staff. 
• Ability to direct a team in problem resolution and implementation of corrective action.
• Ability to adapt changing priorities and to thrive in a fast-paced work environment.
• Ability to work collaboratively across all functional areas of the organization.
• Ability to interact with senior management and exudes an excellent personal presence.
• Ability to lead technology initiatives and solid track record for developing and implementing strategic digital services.
• Ability to possess strong analytical skills with extensive experience working with IT analytics tools.
• Ability to prioritize workload.
• Ability to develop various management reports including writing technical data processing reports.
• Ability to direct feasibility and cost analysis studies.
• Ability to interpret technical information relating to computer programming and other areas of data processing.
• Ability to plan, organize and coordinate work assignments and applying problem solving techniques.
• Ability to communicate technical data processing information effectively.
• Ability to establish and maintain effective working relationships with others including personnel and upper management and demonstrate expertise in the development of partnerships.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to monitor and resolve problems with distributed computer systems components.
• Ability to identify and define enterprise network needs.
• Ability to communicate effectively and efficiently both oral and written and to exhibit outstanding presentation skills.
• In depth knowledge of how to interpret customer business needs and translate them into application and operational requirements.
• Ability to communication effectively verbally and in writing. 
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

BRIEF DESCRIPTION OF DUTIES:

This position, as the Manager of IT Infrastructure Services for the Department of Financial Services, carries significant responsibilities. It involves supervising employees, including communication, motivation, training, and evaluation. The role may require planning and directing employees' work, as well as making recommendations on actions such as hiring, transferring, suspending, laying off, recalling, promoting, discharging, assigning, rewarding, or disciplining subordinate employees.

The primary responsibility is to ensure the effective delivery of Information Technology (IT) Infrastructure Services to support the Department of Financial Services (DFS) divisions. Key duties include:

• Managing successful outcomes of engagements for IT infrastructure services (Cloud, Hardware, Virtual, Windows, Open System, and Storage) delivery in collaboration with DFS strategic business relationship managers and other stakeholders within the Director of Information’s System teams. The goal is to modernize and refresh DFS infrastructure assets.
• Directing IT Infrastructure services and staff.
• Monitoring and reporting on IT infrastructure services performance.
• Leading teams in troubleshooting IT infrastructure issues and addressing complex challenges when necessary.
• Implementing policies, procedures, and standards to enhance the quality and efficiency of IT infrastructure services.
• Identifying and driving IT infrastructure program service improvement plans.
• Serving as a liaison between IT staff and business relationship managers to articulate and translate business requirements into corresponding technology solutions, ensuring alignment across stakeholders.
• Designing technical solutions based on best practices and within departmental policy.
• Ensuring that deployed solutions align with IT Architecture and engineering standards for Cloud, Hardware, Virtual, Windows, Open System, and Storage systems.
• Being accountable for end-to-end IT infrastructure services project delivery.
• Managing project communications, proactively addressing risks and issues.
• Preparing, reviewing, tracking, and reporting on project Key Performance Indicators (KPIs) and established Service Level Expectations (SLEs).
• Determining budgetary requirements for OIT Infrastructure systems.
• Developing, administering, and interpreting organizational goals, policies, and procedures.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.