Computer Support Analyst

Requisition No: 795024

Agency: Veterans Affairs

Working Title: COMPUTER SUPPORT ANALYST

Position Number: 50001551

Salary: $34,000.00 - $37,410.10

Posting Closing Date: 02/26/2023

Requisition #795024

Computer Support Analyst - LARGO

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Agency Headquarters, Mary Grizzle State Office Building

Largo, Pinellas County

Starting Salary Range: $34,00.00 - $37,410.10

The Florida Department of Veterans' Affairs (FDVA) seeks to hire talented and dedicated individuals who share our commitment to excellence. The incumbent in this position serves as the Systems and Network Administrator Agency.

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester).

All knowledge, skills, abilities, and required experience must be fully documented in your job history/applicant profile in order to be considered.

Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

Other vacant positions may be filled from this advertisement within (6) six months of the closing date.

MINIMUM QUALIFICATIONS:

• Knowledge or experience with procurement of office automation equipment and related software.
• Knowledge or experience in Information Technology Support in a Microsoft environment.
• Experience providing Customer Service and Support.
• Network or Security certification or equivalent Florida State Agency experience.
• Possess and maintain current driver's license and have the ability to travel within the state of Florida.
• Ability to lift and transport up to 50 lbs. of equipment.
• Successful completion of the due diligence process to include, but not limited to, a Level II background check and drug test.

PREFERRED QUALIFICATIONS:

• 1 Years' experience Purchasing IT equipment for enterprise environment.
• 2 Years' experience in Information Technology Support in a Microsoft environment.
• A or higher technical certification.

BACKGROUND SCREENING REQUIREMENT:

A criminal background investigation, including fingerprinting, statewide, and national criminal history records check, is a condition of employment in this position.

NOTE:

Salary will be based on a range for this pay grade for the position. Consideration may also be given to an applicant's relevant knowledge, skills, abilities and available agency funds.

SPECIAL NOTE:

Responses to qualifying questions must be clearly supported in your State of Florida Employment Application.

POSITION DESCRIPTION:

The incumbent will be responsible for procuring all IT Equipment and Services for the Agency and administer IT purchasing process and maintain software licensing inventory. The Incumbent answers questions or resolves computer problems for clients in person, via telephone, or from remote locations in the use of computer hardware and software, including printing, installation, office productivity software, electronic mail, and operating systems.

• Processes approved Automatic Information Resource Requisitions (AIRR) via Service Desk
• Requisitions computer automation and related equipment and maintains computer inventory controls.
• Serves as a liaison with vendors to provide for special requirements for hardware and communications components such as building modifications, air conditioning, electrical, or cabling requirements.
• Performs and\or assists imaging and upgrading computers.
• Answers calls, emails and/or web tickets as assigned in timeframe set by Service Desk standards and expectations.
• Assists in deployment and installation of office automation equipment to regional offices and facilities.
• Accurately documents and assigns all ticketing system incidents and requests as well as validate customer demographic data.
• Maintain accounts, network rights, and access to systems and equipment utilizing Active Directory
• Provide customers with courtesy and respect while working towards resolution to their issue or request.
• Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
• Refers major hardware or software problems or defective products to vendors or technicians for service.
• Maintains accurate and detailed record, through help desk software, of daily data communication transactions, problems and remedial action taken, and installation activities.
• Uses continuing education techniques to maintain knowledge of hardware and software.
• Collaborates with workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Works cooperatively as a team player and maintains a good attitude that is conducive to the goal of the team. Assists other Help Desk members upon request.
• Other duties as necessary to fulfill expanding and changing roles/responsibilities of this strategic position.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Information Technology (IT) procurement processes
• Knowledge of network protocols (Active Directory, TCP/IP, DHCP and directory services, DNS, and WSUS)
• Knowledge of Voice over Internet Protocol (VoIP)
• Knowledge of Virtual Private Network (VPN)
• Knowledge of problem-solving techniques
• Knowledge of wireless technology
• Knowledge of cellular technology
• Knowledge of cloud technologies
• Knowledge of server and client operating systems
• Knowledge of diagnostic tools and fault identification techniques
• Knowledge of the type and frequency of routine maintenance
• Knowledge of IT security principles and methods
• Knowledge of identity management and access authentication methods
• Skill with supporting network hardware/software
• Skill troubleshooting network connectivity and system performance issues
• Ability to plan, organize, and coordinate work assignments
• Ability to process information logically and solve problems

This position is in the Career Service system.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tampa