COMPUTER SUPPORT SPECIALIST - 72004221

Requisition No: 826038 

Agency: Management Services

Working Title: COMPUTER SUPPORT SPECIALIST - 72004221

 Pay Plan: Career Service

Position Number: 72004221 

Salary:  $41,600 

Posting Closing Date: 04/09/2024 

Total Compensation Estimator Tool

Computer Support Specialist

Office of Information Technology

State of Florida Department of Management Services

This position is located in Tallahassee, FL

Our Organization and Mission:

The Department of Management Servies (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet, and federal property assistance programs utilized throughout Florida’s state government.  It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS’ employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.

Position Overview and Responsibilities:

This is work providing technical assistance to computer system users.  Incumbents answer questions or resolve computer problems for clients in person, via telephone or from remote locations. Incumbents may also provide assistance in the use of computer hardware and software, including printing, installation, office productivity software, electronic mail, and operating systems.

Responsibilities include:

• Provides technical support and assistance to staff; analyzes problems and implements solutions.
• Performs computer troubleshooting to diagnose system problems; analyzes personal computer and peripherals’ functionality; identifies, locates, resolves and repairs problems.
• Monitors and resolves basic connectivity problems.
• Install, configure, and test hardware and/or software.
• Ensure software licensing compliance and inventory/asset control.
• Perform preventative maintenance and repair hardware.
• Conduct end-user training in operation and use of hardware and software.
• Research, evaluate and test hardware and software products and systems solution.
• Other duties as necessary to fulfill expanding and changing roles/responsibilities of this strategic position.

This is a Monday through Friday 8:00 am to 5:00 pm position.

Knowledge, Skills, and Abilities:

• Preference will be given to those technicians who have experience with:
  • Microsoft Configuration Manager
  • Windows 10
  • Active Directory
  • Office 365
• Knowledge of Personal Computers - Demonstrate basic knowledge and understanding of the fundamentals of a PC.  Apply knowledge and understanding of PC fundamentals in the installation, testing, diagnosing, and repairing PC’s.
• Knowledge of Networking - Demonstrate basic knowledge and understanding of networking concepts.  Apply knowledge and understanding of networking concepts in the installation, testing, diagnosing, and repairing of workstations in a network environment.
• Knowledge of Office Software - Demonstrate knowledge of Microsoft Office products.
• Teamwork - Communicate and coordinate with peers, supervisor, and other staff.
• Security and Confidentiality - Maintain all job-related information secure and confidential in order to protect workplace information and to assure compliance with confidentiality requirements.  Enforce industry best practices regarding information security.
• Customer Service - Interface with internal/external customers in order to provide information, explain procedures, answer questions and provide support.
• Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork

Minimum Qualifications:

• A minimum of one year of experience in computer support. Alternatively, a technical certification or 1 year of college education in Computer Science or a similar technology field from an accredited institution may substitute the work experience.

• Ability to work On-Call. The incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duties may include hours in excess of an employee’s routine work schedule (working extended hours, weekends, or holidays).

• Position requires sedentary work and repetitive motion. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.myflorida.com
DMS.Veterans@dms.myflorida.com
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.