FINANCIAL COUNSELOR - 64085432

Requisition No: 823310 

Agency: Department of Health

Working Title: FINANCIAL COUNSELOR - 64085432

 Pay Plan: Career Service

Position Number: 64085432 

Salary:  $1,500.00 Biweekly 

Posting Closing Date: 02/26/2024 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH IN ORANGE COUNTY

JOB OPPORTUNITY ANNOUNCMENT

INTERNAL AGENCY OPPORTUNITY – The only applicants accepted are Department of Health employees; (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

 

Class Title: Financial Counselor

Position Number: 64085432

Base Salary: $1,500.00 Biweekly

Location: 832 West Central Boulevard – Sunshine Care Center

                 Orlando, FL 32805                    

 

**DOH – Orange is a tobacco free agency.

 

**This advertisement may be used to fill future vacancies as they become available.

 

**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **

 

 

MINIMUM QUALIFICATIONS:

• Verifiable experience working in a medical/clinical or public health setting.
• At least six (6) months of verifiable experience performing data entry.
• At least six (6) months of verifiable customer service experience including communication by greeting visitors, confirming appointments with clients and or vendors.
• Current Florida Department of Health employee.
• Emergency Duty.

 

 

PREFERRED QUALIFICATIONS:

• Bilingual and fluent (speaking, reading, and writing) English/Spanish or English/Creole preferred.

 

 

JOB DUTIES AND RESPONSIBILITIES:

This is a professional position with the Florida Department of Health Sunshine Care Center (SCC). This position involves assessing financial status of potential clients for determining eligibility and counseling regarding community resources. Conducts client interviews to determine eligibility for services, provides the financial eligibility of patients for the Sunshine Care Center (SCC), determining eligibility for various federal, state, and local funding sources and community partnerships available. Maintain records and tracking logs for these programs. Responsible for client contact and correspondence associated with their individual program caseloads. Initiates billing process for services.

 

Performs registration/intake and initiates clinic encounter forms routes client accordingly. Collects, prepares, scans and records client information according to policies and procedures and to assure meaningful use compliance. Checks in clients for their appointments, verifies that the client records are update, verifies the client insurance in active. Determines eligibility qualifications for Orange County Health Department, Sunshine Care Center (SCC) Clinic and Medicaid programs utilizing Health Management System (HMS), State of Florida purchasing and billing systems, as accessible. Educates client on financial responsibility, initiates payment plan for services, and refers to debt management as indicated. Coordinates and refers clients to other agencies and departments as deemed appropriate.

 

Provides optimal customer services, including answering the phone, routing calls appropriately, making appointments and giving general information to the public in the client’s preferred language. Assures that the client completes the client satisfaction survey at each encounter.

 

Performs timely and accurate documentation both electronically and manually per policies and procedures. Audits records for compliance.

 

Maintains and submits required clinical and administrative forms accurately, legibly and within required time frames, including employee activity records (EARs), People First, Emergency response system, travel and other applicable administrative forms.

 

Attends required staff and programatic trainings including FDOH/Federal/State mandatory trainings.

 

Performs other related duties as assigned.

 

 

KNOWLEDGE, SKILLS AND ABILITIES, INCLUDING UTILIZATION OF EQUIPMENT, REQUIRED FOR THE POSITION: 

 

• Knowledge of business and office practices.
• Ability to analyze financial data.
• Ability to interview others.
• Ability to coordinate activities with others.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

 

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

 

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

 

Please be advised:

 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.