Requisition No: 793370

Agency: Department of Lottery

Working Title: IT BUSINESS ANALYST II - 36000156

Position Number: 36000156

Salary: $55,000-$65,000

Posting Closing Date: 03/12/2023

IT BUSINESS ANALYST II

DIVISION OF SYSETMS, SOFTWARE & DATA SERVICES

*Open Competitive Opportunity*

AGENCY BENEFITS:

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately 97.5% of the premium for health insurance
  • Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or family dental insurance
• 100% of the premium for basic life insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

With moderate supervision, identify, define, and document business processes and software requirements to be developed as software. Serves as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs. Manages and leads from concept thru delivery to support using project management principles.

• Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
• Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• Conduct customer interviews to identify needs and to determine strengths and weakness in processes.
• Document current processes and models to understand inefficiencies or gaps.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Leverage knowledge or prior experience to develop and present alternatives and recommendations and defend analysis.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Work with business and delivery teams to prioritize requirements.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.
• Support delivery teams as they develop, test, and deploy solutions.
• Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
• Ensures project deliverables are following all agency audits, policies and procedures, and State rules and regulations.
• Ensures compliance to Florida Administrative Code 60-GG for qualified projects.
• Create end user and support training material and facilitate training.
• Understand and consistently meet customer expectations, responding promptly to customer enquiries.
• Exercise judgment in ensuring involvement of more senior personnel and experts.
• Promote a collaborative team environment and provide mentorship to junior-level analysts.
• Provides on-call support outside of normal working hours as needed.
• May be required to travel on Lottery business as necessary.
• Reports to management on status of products and technology in specific areas of expertise.
• Perform administrative duties, including submission of timesheets and activity reports in a timely manner.
• Perform other related duties as assigned by management.

• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
• Strong problem resolution, negotiation, and influencing skills.
• Demonstrated ability to engage both developers and business partners to achieve target outcomes.

• Proven interpersonal skills and an ability to influence senior leaders and peers.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Experience creating documentation such as business case documentation or business requirements summaries, project plans, test plans and end user and support training material.
• Strong organizational and time management skills.
• Proven leadership skills to lead and manage medium projects (6-10 project members) and tasks from start to completion.
• Demonstrated ability to manage projects in adherence to Florida Administrative Code 60-GG.
• Ability to build strong working relationships with customers and project team members
• Adaptability and a willingness to learn new skills.

Bachelor’s degree in Computer Science, MIS, Information Technology, or a related field (or equivalent years of experience). Professional and nonprofessional experience in a closely related field may be substituted on a year for year basis for the required college education.

5 to 10 years of experience in business analysis and/or project management (preferred).

PMP Certification (preferred).

Successful passing of a criminal background check (state, local, and national) is required.

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.