OFFICE AUTOMATION SPECIALIST II - 64033681

Requisition No: 836233 

Agency: Department of Health

Working Title: OFFICE AUTOMATION SPECIALIST II - 64033681

 Pay Plan: Career Service

Position Number: 64033681 

Salary:  $37,959.22 (Includes a CAD of $1,809.60) 

Posting Closing Date: 09/03/2024 

Total Compensation Estimator Tool

Open Competitive Opportunity

Specific Responsibilities:

This is an Office Automation Specialist II position in the Information Technology Office at 800 Clematis Street and reports directly to the Data Center Director - SES. This position provides technical assistance to computer users, answers questions or resolves computer issues as it relates to client records and cell phones. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.

 

This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures. This position will review, add and update information.  Confidential Information Data Sets:  Clinical Data –for the purpose of running reports, troubleshooting, resolution of duplicate records. Position has access to User Network Settings, Health Management System (HMS) Administration and other system access for Help Desk Duties and Troubleshooting of reported issues.

 

Provide assistance and perform corrective action-based Deduplication report. Work closely with the Medical Record staff to assure the appropriate medical record/chart is merged or purge correctly in the HMS system.

Provide assistance to the HMS System Administrator and serve as backup to assigned critical functions

 

Review weekly reports from the HMS system to monitor delinquent EARS or DARS. Contact supervisors notifying them of delinquent EARS or DARS.

Develop and present monthly reports of individual indicators (monthly CDP meeting).

 

Provide primary support for Cell Phones including but not limited to, research available upgrades to phones. Work with purchasing to acquire phones. Follow the documented deployment of phones. Eliminate potential information breach by effectively cleanse and dispose of returned phones. Make adjustments to Cell phone billing and tracking system.

 

Works Help Desk during scheduled periods and provides assistance during peak or staff shortages.

 

Perform other duties as assigned.

 

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of office procedures.
• Knowledge of data processing equipment, operations, procedures and workflow.
• Knowledge of basic terminology and procedures in the areas of data processing and computer programming.
• Skill in operating a variety of data processing equipment.
• Ability to interpret and respond to computer error messages.
• Ability to detect data processing equipment malfunctions.
• Ability to work in a training capacity with people in individual and group settings.
• Ability to plan, organize and coordinate work.
• Ability to communicate technical data processing information effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to install, troubleshoot and maintain office automation equipment.
• Proficiently use Microsoft Mail, Word, Excel and Outlook Mail, etc.  Experience using computers running Microsoft Windows Operating System.
• Knowledge of Phone systems.

 

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

N/A

 

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Valid Driver’s License.

 

Working hours: (A) Daily from 8:00AM to 5:00PM (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

 

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

800 Clematis Street, West Palm Beach,FL  33401

 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

 

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

 

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

 

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

 

 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Salary : $37,959