Requisition No: 808903 

Agency: Department of Lottery

Working Title: OPS - SOFTWARE QUALITY ASSURANCE ANALYST - 36999942

Position Number: 36999942 

Salary:  $20.00/hr. 

Posting Closing Date: 03/27/2024 

DIVISION OF NETWORK & CLIENT SERVICES

>> SOFTWARE QUALITY ASSURANCE ANALYST <<

OPS (PART TIME) POSITION: ~ 20 hours/wk, $20/hr.

GENERAL POSITION DESCRIPTION:

Works under the direct supervision of the Information Resource Manager performing analytical reviews of Software Requirements Documents, Software Design Documents and Software Test Plans created by and with the Lottery Gaming Vendor(s) and the Lottery. Conduct, document, and report the results of system (including performance), integration, and unit level software testing.

ESSENTIAL DUTIES:

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Assist with development of System Test Plans and conduct multi-week system test scenarios to verify proper operation of changes to scratch-off and on-line sales, activity, validation, billing and inventory tracking processes.
• Witness Vendor and/or conduct unit and integration level tests to verify enhancement modifications and anomaly corrections to the system and document the results of these tests.
• Assist in researching Lottery gaming system incidents and anomalies and report findings to the Information Resource Manager.
• Track Lottery and Vendor defect reports to closure following Lottery and vendor configuration management practices.
• Prepare and submit Software Change Requests to provide system enhancements or correct system deficiencies.
• Review, comment and follow-up via corrective action the result of development documentation analysis to include Requirement Specifications, Design Documents, User Manuals and Gaming Planning documentation.
• Assist with performance independent analysis of vendor and Lottery software practices for conformance to standards, established procedures and contractual obligations.
• Work with Games Administration Analysts to ensure Analysts are following effective testing practices and defect reporting processes.
• Collect, analyze and report the results of metric/trend analysis to the Information Resource Manager.
• Attend meetings as necessary to understand technical planning issues related to new Lottery products or services and evaluate the ability of Lottery vendor software products to support those new requirements.
• Assist users to define required software enhancements and communicate this information to Lottery Vendor Management and Software Developers.
• Assist in educating users on features and enhancements of Lottery vendor software products.
• Performs related work as assigned.
• Provide exceptional customer service to all internal and external customers.

Knowledge, Skills, and Abilities:

• Ability to exercise independent judgment.
• With assistance from the Information Resource Manager, clearly communicate system capabilities and limitations to users and department directors.
• With assistance from the Information Resource Manager, communicate Lottery requirements, needs and direction to the Lottery gaming vendor(s).
• Working knowledge of data processing principles and terminology.
• Knowledge of word processing, spreadsheet and electronic mail programs.
• With assistance from senior personnel, create detailed test scripts, document test activity, and audit system reports to verify the integrity of system operation.
• With assistance from senior personnel, understand complex system processes and communicate verbally and in writing with technical and non-technical personnel.
• Ability to organize and prioritize tasks.
• Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities.

Requirements for employment:

High School Diploma or equivalent (GED) required.

Successful passing of a criminal background check (state, local, and national) is required). 

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.  The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.