What are the responsibilities and job description for the Director of Operations position at State of Georgia?
Director of Operations
?? Georgia - Dekalb - Atlanta (https://careers.georgia.gov/jobs/33999/other-jobs-matching/location-only)
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Education
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Technical College System of Georgia - TCSG
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Feb 10, 2023 Post Date
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The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Director of Operations position in the Office of Workforce Development.
RESPONSIBILITIES
With the support of TCSG divisions and a team of Regional Coordinators, the Director of Operations provides guidance for, and oversight to, the operations of the TCSG WorkSource Georgia locations around the state and the execution of activities tied to the Wagner-Peyser Employment Services program. The Director of Operations will work in cooperation with key divisions to ensure staffing and facility needs are recognized and addressed with internal stakeholders and external partners, serving as the primary POC for local TCSG workforce service delivery. The Director shall provide input into program and policy decision-making, developing and implementing procedures, and assisting in ensuring the achievement of program objectives.
Additional duties may include, but are not limited to, the following:
- Communicate and coordinate with aligned TCSG units on WorkSource Georgia facilities concerns and needs, including partner/lessee issues.
- Ensure that the delivery of labor exchange services are operating per the grant to employers and job seekers, as described in the Wagner-Peyser Act, on a statewide basis through delivery of services within WorkSource Georgia locations.
- Ensure Labor exchange services are available to all employers and job seekers, including unemployment insurance (UI) claimants, veterans, migrant and seasonal farmworkers, and individuals with disabilities through the WorkSource Georgia locations;
- Coordinate and partner with aligned OWD departments to ensure implementation of training, policies, and procedures in support of the delivery of Employment Services.
- Coordinate and oversee facilities reviews and needs assessments.
- Oversee activities of Employment Services staff and implement necessary processes/procedures to ensure excellent customer service.
- Participate in required USDOL audit/monitoring activities.
- Contribute to the development of WIOA State Plans, annual reports, and any monitoring/evaluative reports requested of the division.
- Supervise Regional Coordinator team and implement communication/accountability processes for staff working remotely.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
A Baccalaureate degree from an accredited college or university or five (5) years of relevant work experience.
PREFERRED QUALIFICATIONS
- Knowledge of the Workforce Innovation & Opportunity Act (WIOA) and related Wagner-Peyser (WP) Act.
- Experience with delivery of Employment Services.
- Experience in case management, data performance, and customer relations systems.
- Experience in employee supervision.
- Experience in facility management and/or oversight of operational/programmatic needs tied to facilities.
- Experience in customer service and managing teams engaged in customer service.
- Knowledge of state and federal regulations.
TECHNICAL COMPETENCIES
- Time and task management skills
- Basic computer skills and ability to adapt to job-related software programs
- Organizational skills
- Project management skills
- Superior oral and written communication skills
- Skills in interpersonal relations and customer service
- Decision making and problem-solving skills
HOW TO APPLY
Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website (https://careers.georgia.gov/)
Applications will be accepted until filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position.
It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.
Federal Law requires ID and eligibility verification prior to employment.
All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.
Applicants who need special assistance may request assistance by phoning (404) 679-1759.
The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
An Equal Opportunity Employer
A Baccalaureate degree from an accredited college or university and Five (5) years of experience in management or the defined departmental area.
Additional Information
- Agency Logo:
- Requisition ID: EDU065U
- Number of Openings: 1
- Shift: Day Job
- Posting End Date: Feb 24, 2023
?? Georgia - Dekalb - Atlanta (https://careers.georgia.gov/jobs/33999/other-jobs-matching/location-only)
Hot
?? (https://careers.georgia.gov/landingpages/education-opportunities-at-team-georgia-11)
Education
??
Technical College System of Georgia - TCSG
?? ? ? ?
Feb 10, 2023 Post Date
Apply for Job Share this Job Sign Up for Job Alerts
The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Director of Operations position in the Office of Workforce Development.
RESPONSIBILITIES
With the support of TCSG divisions and a team of Regional Coordinators, the Director of Operations provides guidance for, and oversight to, the operations of the TCSG WorkSource Georgia locations around the state and the execution of activities tied to the Wagner-Peyser Employment Services program. The Director of Operations will work in cooperation with key divisions to ensure staffing and facility needs are recognized and addressed with internal stakeholders and external partners, serving as the primary POC for local TCSG workforce service delivery. The Director shall provide input into program and policy decision-making, developing and implementing procedures, and assisting in ensuring the achievement of program objectives.
Additional duties may include, but are not limited to, the following:
- Communicate and coordinate with aligned TCSG units on WorkSource Georgia facilities concerns and needs, including partner/lessee issues.
- Ensure that the delivery of labor exchange services are operating per the grant to employers and job seekers, as described in the Wagner-Peyser Act, on a statewide basis through delivery of services within WorkSource Georgia locations.
- Ensure Labor exchange services are available to all employers and job seekers, including unemployment insurance (UI) claimants, veterans, migrant and seasonal farmworkers, and individuals with disabilities through the WorkSource Georgia locations;
- Coordinate and partner with aligned OWD departments to ensure implementation of training, policies, and procedures in support of the delivery of Employment Services.
- Coordinate and oversee facilities reviews and needs assessments.
- Oversee activities of Employment Services staff and implement necessary processes/procedures to ensure excellent customer service.
- Participate in required USDOL audit/monitoring activities.
- Contribute to the development of WIOA State Plans, annual reports, and any monitoring/evaluative reports requested of the division.
- Supervise Regional Coordinator team and implement communication/accountability processes for staff working remotely.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS
A Baccalaureate degree from an accredited college or university or five (5) years of relevant work experience.
PREFERRED QUALIFICATIONS
- Knowledge of the Workforce Innovation & Opportunity Act (WIOA) and related Wagner-Peyser (WP) Act.
- Experience with delivery of Employment Services.
- Experience in case management, data performance, and customer relations systems.
- Experience in employee supervision.
- Experience in facility management and/or oversight of operational/programmatic needs tied to facilities.
- Experience in customer service and managing teams engaged in customer service.
- Knowledge of state and federal regulations.
TECHNICAL COMPETENCIES
- Time and task management skills
- Basic computer skills and ability to adapt to job-related software programs
- Organizational skills
- Project management skills
- Superior oral and written communication skills
- Skills in interpersonal relations and customer service
- Decision making and problem-solving skills
HOW TO APPLY
Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website (https://careers.georgia.gov/)
Applications will be accepted until filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position.
It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.
Federal Law requires ID and eligibility verification prior to employment.
All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.
Applicants who need special assistance may request assistance by phoning (404) 679-1759.
The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
An Equal Opportunity Employer
A Baccalaureate degree from an accredited college or university and Five (5) years of experience in management or the defined departmental area.
Additional Information
- Agency Logo:
- Requisition ID: EDU065U
- Number of Openings: 1
- Shift: Day Job
- Posting End Date: Feb 24, 2023
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