Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope and achievement. If public service, a great environment, and the desire to enrich the lives of others motivate you to do your best work, you should consider joining the DCA Team.

OUR MISSION

To help build strong, vibrant communities.

OUR VISION

For Georgians of today and tomorrow to have the opportunity to live and work in thriving communities.

OUR CULTURE

We are a diverse team of highly competent and committed professionals who strive to help people and communities thrive through technical expertise, innovative thinking, and a passion for making a difference. Team members are at their best when collaborating and supporting each other as they perform challenging and dynamic work

General Description

The Georgia Department of Community Affairs (DCA) is a state organization dedicated to partnering with communities to help create a climate of success for Georgia's families and businesses. DCA offers a fast-paced, challenging, and dynamic environment that requires attention to detail, pride in quality of work, and the ability to work as a versatile team player.

Overview of Job:

Under the direction of the Operations Manager, the Housing Processor processes and accumulates documentation to substantiate a family’s rental assistance subsidy and the eligibility of the unit to be occupied. The work involves administering waiting lists; collecting completed applications for assistance, third party verification of income, citizenship status, family composition, preference status; and obtaining documentation that the rental unit to be leased qualifies for the Program. Once a subsidy is funded, the technician processes documentation substantiating changes in family status, lease terms, subsidy payments, property ownership changes, and other issues required by the Program regulations.

RESPONSIBILITIES AND STANDARDS

The following examples are illustrative of the essential functions identified for this class title. Additional essential functions may be identified at any time.

Responsibility Number 1

Assist families to become qualified for Program participation and process the required documentation to substantiate eligibility.

STANDARDS:

1. Become familiar with the Program requirements and regulations by studying the Program guidelines and OPMs.

2. Respond to citizens inquiring into Program benefits by patiently explaining the Program in understandable terms.

3. Possess sufficient proficiency with the DEC so the subsidy information can be appropriately input when verified and, upon request, the status of any component in the process can be quickly verified.

4. Add potential applicants to a county’s waiting list, as appropriate.

5. When reasonable to do so, verify the information on the application for rental subsidy provided by the family (income, disability, medical expenses, citizenship, ages of dependents, marital status, etc.).

6. Verify or collect other subsidy or the rental unit information as directed by the Housing Administrator to complete the documentation for underwriting the subsidy.

7. Input family files data into the DEC.

8. As directed by the applicable Housing Administrator: schedule eligible families for the Program briefing; schedule the caseload; send repair letters; and perform other tasks in support of the Housing Administrator.

Responsibility Number 2

As required by the Program regulations and guidelines, assist families and process documentation to continue (or discontinue) a family’s or owner’s participation.

STANDARDS:

1. Be thoroughly familiar with the regulations governing family eligibility.

2. Respond to tenants and landlords inquiring into continuing Program benefits by patiently explaining the Program in understandable terms.

3. In a timely manner, initiate and process documentation related to revisions in the family composition, income, and occupancy.

4. As appropriate, send computer generated or other Program form letters to tenants and landlords.

5. Input into DEC and file in Family File, any changes to landlord or tenant mailing addresses.

6. Process changes in property ownership.

7. Promptly input into the DEC computer all pertinent data required by the system so that subsidy payments will be processed (or withheld) in a timely manner.

8. Cross-reference Department of Labor reports to verify reported income of participants.

Responsibility Number 3

Maintain electronic and hard files on each family as required by Program regulations.

STANDARDS:

1. Obtain a general working knowledge of the DEC/AOD system and the Program forms and processes

2. Assemble each family file in the manner prescribed.

3. Input data accurately and timely into the DEC files.

4. Place in the hard file written documentation or make notes to file of verbal notification of changes in status or requests for assistance sought by tenants or landlords.

5. As families terminate the program, remove the files from DEC and from the hard file cabinets and prepare for archival storage.

Responsibility Number 4

Assist in general clerical duties as required.

STANDARDS:

1. Stand in for the receptionist in his/her absence, as assigned.

2. Process incoming and outgoing mail.

3. Assist the Regional Administrator with general administrative support, as directed.

KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE: Working knowledge of the DEC/AOD software system. Familiarity with a personal computer (the Gateway) is needed to verify DFACS GoNET data.

SKILLS: Ability to operate word-processing equipment, photocopy, fax, shredder machines and programmed phones.

ABILITY: The incumbent must possess and employ significant skills to communicate effectively by phone and in person with a wide spectrum in education among tenants, landlords, employers, officials, fellow employees, and service providers.

EDUCATION AND EXPERIENCE

The following standards express the minimum background of training and experience DESIRABLE as evidence of an applicant’s ability to qualify for this class title. Other training or experience, if evaluated as equivalent, may qualify an applicant for a position within this class.

· High School diploma or GED

• Some demonstrated experience dealing with a diverse public

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

This position is currently in-office position. This position is full time (40 hours per week) and may require occasional overtime. Local periodic travel may be required.

PHYSICAL/SENSORY REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law. All qualified applicants will be considered but may not necessarily receive an interview. Due to the large volume of submissions received by this office, information concerning application and/or interview status cannot be provided. Selected applicants will be contacted for next steps in the interview process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

DCA is an Equal Opportunity Employer. If you need an accommodation for an interview, please contact the Human Resources Office at (404) 679-4845

Hiring is contingent upon satisfactory results of employment verification, background, criminal records investigation and motor vehicle reports.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change. This job posting may close at any time upon gaining a sufficient applicant pool from which to select a qualified candidate.

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of the job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.