Configuration Toolset Administrator (INFORMATION SERVICES SPECIALIST I, OPT. A) (UPWARD MOBILITY)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Configuration Toolset Administrator for the department assisting in providing professional application support of a limited scope in the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB). In this role you will works with and assist IT staff to configure the Service Mapping tool and load data/dependencies identified by Service Mapping into the CMDB. In addition, you will assist in establishing and documenting service data models and with implementation (i.e., workflow development) and performance metric development and tracking of progress. If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position with DoIT!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 10 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Responsibilities

35% Under immediate supervision, serves as a Configuration Toolset Administrator for the Department of Innovation & Technology (DoIT):

• Assists in providing professional application support of a limited scope in the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB)
• Implements configuration changes to ServiceNow base forms and lists
• Provides input for defining and managing the structure of the configuration management system
• Assists with maintaining records and configuration items (CI) in the Configuration Management Database (CMDB) and assists with developing and scheduling reports to the Reporting Console
• Administers the Configuration Management Database (CMDB) process within the organization
• Works closely with other process leads to ensure asset specific information may be gathered and disseminated using efficient and consistently followed processes
• Assists in performing ServiceNow Discovery and Service Mapping processes
• Troubleshoots and provides corrective action for configuration errors

25% Works with and assists IT staff to configure the Service Mapping tool and load data/dependencies identified by Service Mapping into the CMDB:

• Assists IT staff in the integration/field mapping and reconciliation of data from ServiceNow discovery, Service Mapping, SCCM, SolarWinds, and ad hoc loads in the configuration management module
• Deploys core functionality in an out-of-the-box ServiceNow CMDB system
• Assists with implementing ServiceNow CMDB technology and architectural concepts
• Assists in developing a CI naming schema and gains client acceptance
• Recommends data standardization/normalization processes based on client data and requirements to ensure data is effectively imported and maintained in a CMDB

20% Assists in establishing and documenting service data models and with implementation (i.e., workflow development) and performance metric development and tracking of progress:

• Assists with audits of CMDB data to ensure data is accurate
• Assists IT staff with maintaining CMDB data which is not discoverable by automated tools

10% Assists in providing interpretation/guidance of asset management, configuration management, and change management processes to IT staff:

• Performs change reconciliations for data in the CMDB and assists with tasks related to implementing the ServiceNow application in the IT environment
• Works with key stakeholders in documenting procedures for the discovery, configuration and change management functions
• Assists in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions

5% Keeps abreast of innovation and advancements on the ServiceNow Platform and the IT field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on the ServiceNow Platform, IT products, vendors, techniques, and procedures applicable to unit activities
• Travels to attend meetings, trainings, and conferences

5% Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to two years of college with course work in computer science or directly related fields
OR
2. Satisfactory completion of an agency sponsored training program.

Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs.

Preferred Qualifications (In Order of Significance)

• Elementary knowledge of Information Technology Infrastructure Library (ITIL) processes including Asset Management Service Catalog, Incident, Problem and Change Management
• Elementary knowledge of asset, change, and configuration management processes
• Elementary knowledge of configuring and administering a ServiceNow Configuration Management Database or similar configuration management database
• Elementary knowledge of ServiceNow discovery, configuration items, and change management
• Elementary knowledge of data privacy regulations
• Elementary knowledge of programming/scripting languages such as HTML, CSS and JavaScript
• Elementary knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Teams Visio and Project

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to pass a position specific, agency required background check 2. Requires the ability to travel
• Requires the ability to work outside of normal hours to meet deadlines
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties
• Requires the ability to lift and carry equipment weighing up to 10 pounds which is defined as light work by the US Department of Labor (20 CFR 404.1567(a-e)).

The conditions of employment listed are incorporated and/or related to any duties included in the position description