PUBLIC SERVICE ADMINISTRATOR

Position Overview

The Illinois State Police is seeking an organized, results-oriented professional to serve under general direction of the Bureau Chief for the Division of Statewide 911 as the Manager for the Telecommunication Services Bureau’s Central Region. This position organizes, plans, executes, and evaluates the overall operations of assigned communications centers. The ideal candidate for this position will have excellent organizational skills, strong leadership skills, and managerial experience. This position provides a great opportunity for someone who has a strong knowledge of consolidated communications centers utilizing law enforcement computer systems; and who has experience in drafting and implementing policy, procedures, rules and regulations related to a communication or dispatch centers. Additionally, experience in supervising Department staff in employment issues and concerns including but not limited to: establishing goals and objectives, scheduling, grievances and discipline. ISP offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our team if you share in our core values of Integrity, Service, and Pride in making a positive difference in lives of the people in Illinois. If you fit this description, apply today.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

20%-The Central Regional Telecommunications Manager coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of consolidated communications centers in the Central Region.

• Coordinates research.
• Reviews and implements new concepts.
• Directs and prepares long-range plans.

20%-Organizes and plans assigned region programs; sets and evaluates bureau goals and objectives for personnel in the Central Region, ensures proper planning, implementation, and evaluation of all staff functions.

• Develops strategies and provides guidance to communication center supervisors responsible for establishing goals and objectives for their assigned areas of responsibilities.
• Develops communications operational policy and periodically reviews existing policy.

15%-Serves as full-line supervisor.

• Provides guidance and training to assigned staff.
• Counsels staff regarding work performance.
• Reassigns staff to meet day to day operating needs. Establishes annual goals and objectives.
• Approves time off and prepares and signs performance evaluations.
• Effectively recommends and imposes discipline, up to and including discharge.

15%-Through subordinate supervisors, directs the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers; Initiates action necessary to ensure compliance with federal, state, and departmental rules and regulations.

• Reviews employee scheduling practices, monitors overtime, and recommends schedule, staffing, operational, and system changes based on the analysis and/or projection of compiled statistical data.
• Occasionally works weekend and evening hours; responds on a 24-hour basis for special needs/events; and travels to communication centers throughout the region, utilizing a state vehicle when approved.
• Is actively involved in labor relations regarding communications center employees and immediate staff; such as discipline, grievances, and the development and administration of management policy and procedures.
• Serves as liaison with agency Labor Relations Office on matters concerning labor relations, union contract negotiations, and grievance resolution.
• Assists with pre-arbitration strategy and participates in formal arbitration hearings involving Illinois State Police communication center personnel.

10%-Contributes in coordinating and managing the preparation of the Telecommunication Services Bureau’s budget.

• Monitors budget requests and expenditures to ensure adherence to sound fiscal principles, department policy, Governor’s Office of Management and Budget, and departmental policy.
• Responsible for management of overtime expenditures in the Central Region.

10%-Participates on committees and boards; consults with division heads, other state, local, and some federal agency administrators relative to communications services provided by the Illinois State Police.

5%-Assists call centers during periods of high volume and special details or events when operational need is required.

• Performs telecommunicator duties utilizing law enforcement computer systems (such as LEADS, CAD, NLES, NCIC, FOID, CCH) and law enforcement terminology.
• Ensures proper documentation/records, filing, security, and privacy policies are followed.
• Travels in the performance of these duties and may require overnight stays at communications centers.

5% Performs other duties as assigned or required which are reasonable within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge and mental development equivalent of (4) four years college, preferably with courses in business, public administration, and/or human resources.
• Requires prior experience equivalent to three (3) years progressive administrative experience in business administration, human development, and/or management

Preferred Qualifications

• Prefers (3) three years of progressive supervisory experience with (2) two years being in a public safety communications center.
• Prefers (5) five years of experience with law enforcement computer systems (such as Law Enforcement Agencies Data Systems (LEADS) , Computer aided Dispatch (CAD), The International Justice & Public Safety Network (NLETS), National Crime Information Center (NCIC) , Firearms Owner Identification (FOID), Computerized Criminal History (CCH) and law enforcement terminology and concepts.
• At least (2) two years of experience in conducting on-site inspections and initiating changes based on finding.
• Prefers (3) three years of experience implementing policy, procedures, rules and regulations related to a communication or dispatch center.
• Prefers (1) one year of experience with disciplinary and/or grievance procedures.
• Prefers (3) years of experience with scheduling including overtime and schedule changes based on an analysis or projection of compiled statistical data.
• Prefers (3) three years of experience with filing, records systems, security and privacy regulations.
• Prefers (3) three years of experience establishing goals and objectives for subordinate personnel.
• Prefers (2) two years of experience drafting operational policy and procedures.
• Prefers (1) one year of experience in governmental budgeting.

Employment Conditions

• Requires possession of a valid driver’s license.
• Requires travel and overnight stays at various communications centers.
• Requires ability to respond to emergency call-out after normal work hours.
• Requires ability to work overtime.
• Requires the ability to pass an Illinois State Police background check and drug screening

Benefits Package

The Illinois State Police offers a robust benefit package including:

• Flexible work schedules in many program areas
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.