Case Manager

Job Description

Do you have a passion for helping others? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing and maintaining child and medical support orders, as well as processing support payments. We also offer programs to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.

Child Support Case Managers (Child Support Recovery Officer) perform complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, and maintenance of support orders. Duties include communicating with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.

We are looking for someone who is respectful, positive, and a quick learner, as well as has a passion for serving and supporting families through the life of their Child Support order.

This Position Is Located At The Carroll Child Support Services Office Near Downtown Carroll. Carroll Is a Vibrant Community With a Small-town Atmosphere And Offers a Variety Of Recreational, Social, And Professional Opportunities. It Offers Convenient Access To a Hospital, Medical Offices, Banks, Library, Restaurants, And Other Services. The Growing List Of Amenities Includes

• A hospital, Cancer Center, and variety of medical offices and holistic medical services.
• A variety of shopping experiences including boutiques, thrift stores, specialized shops, grocery stores, farmers markets, and department stores.
• Several local restaurants in addition to the Carroll Brewing Company, Legendary Rye, and Santa Maria Vineyard &Winery
• Local music – including All Strings Attached local orchestra year-round; Live and Local events featuring free live entertainment on streets of downtown during the summer
• Two excellent school systems and one community college – Carroll Community School and Carroll Kuemper Catholic School; Des Moines Area Community College (DMACC)
• State of the Art Library
• Aquatic Center, Recreation/Fitness Center, local parks
• Swan Lake State Park – camping, fishing, kayaking/canoeing, bike/hike trail, education center, shelter house, cabin rental
• Sauk Rail Trail – 33.2 miles of paved biking/hiking trail expanding between Carroll, IA and Lake View, IA
• Museums - Carroll County Historical Museum, Chicago at Northwestern Railroad Depot & Park, Swan Lake Farmstead Museum
• Carroll Merchants baseball as well host of the 1A/2A State Baseball tournament
• Golf – Carroll Municipal Golf Course and the Carroll Country Club
  
  

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.

• Hours 8:00 am - 4:30 pm, Monday – Friday
• Hybrid Work-From-Home schedule if requested and if approved by management
• Health, Dental and Vision Insurance Package
• IPERS Retirement package
• Option for deferred compensation (private retirement)
• Flexible Spending Accounts (medical and dependent care)
• Life Insurance
• Long Term Disability Insurance
• Employee Assistance Programs
• Employee Discount Programs
• Vacation
• Sick Leave (with no cap on hours that can carry over)
  
  

Child Support case management requires someone who can independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action needed to establish, maintain, or modify support for families both in and out of the state of Iowa.

A large part of child support work requires communicating with customers via telephone, email, and written correspondence. Some customers may be reluctant to cooperate with Child Support services and programs. We are looking for a case manager who can build relationships with parents and work with them to ensure they are successful.

The selected applicant will be a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

In Addition, Candidates Must Have The Ability To

• Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Read and comprehend complex instructions--including federal, state, and local laws, policy and procedures applicable to the Child Support Program--and apply them to child support casework.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Interact with employees and customers in a manner consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Maintain high attendance, as excessive absenteeism negatively impacts the Child Support Program.
• Produce work that requires extreme accuracy.
• Work productively in a team environment.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various database systems.
• Accurately retrieve, upload and index mail from an electronic mail system.
• Write clear, concise, and accurate letters that are grammatically correct.
• Travel occasionally when work is required outside of the office.
  
  

Applicants may attach a resume/cover letter to the online application.

Additional Qualification Requirements

• Position requires successful completion of a criminal background check to include FBI fingerprinting.
• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
  
  

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
  
  

For additional information, please click on this link to view the job description .