Administrative Assistant 1

This position performs administrative office duties and casework activities as a member of an office team to secure, modify or enforce child support or medical support obligations. This position requires a person who demonstrates strong customer service skills. Will work with customers who may be uncooperative or reluctant to establish, modify or pay child support orders. Provides information and responds to questions to case parties and to a variety of in and out of state agencies including: human services, attorneys, clerks of court, county sheriffs and other related entities to achieve the goals of the Child Support Recovery Unit. Contact may be via face to face, telephone or other electronic means.

Requires a person that can independently analyze a variety of complex case situations applying State and Federal policies and regulations. Assists in the implementation of local program goals and objectives for achieving statewide Child Support Recovery Unit goals.

The starting salary for new State employees is expected to be at the base of the pay range. Telework may be an option for this position if requested by the employee and approved by management.

This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:

• 
  Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.
• Produce work that requires extreme accuracy.
• Prioritize complex tasks and time to meet established performance goals and critical deadlines.
• Perform mathematical calculations needed to accurately reflect support obligations and balance computations.
• Provide complete and accurate program information when dealing with internal and external customers. Represent the department in a professional cooperative manner so that the unit’s goals and credibility are maintained.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Work productively in a team environment; build, foster & maintain partnerships at a variety of levels.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
• Accurately retrieve, upload and index mail from Electronic Mail System.
• Navigate efficiently in a Windows environment.
• Effectively utilize Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs and data bases as necessary.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Follow instructions and directives.
• Maintain high attendance as excessive absenteeism negatively impacts the child support program.
• Write clear, concise and accurate letters that are grammatically correct.
• Travel occasionally when training or work is required outside of the office.

• Position requires successful completion of a criminal background check to include FBI fingerprinting.

• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a bachelor's degree in any field.
• A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant

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We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

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