HUMAN SERVICE SPECIALIST V

Introduction

� When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. � We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.� �

GRADE

ASTD16

LOCATION OF POSITION

Maryland Department of Human Services� Child Support Administration� 25 S. Charles Street� Baltimore, MD 21201�

Main Purpose of Job

Position 1� The incumbent in this position will be responsible for supporting the development and implementation of a robust Quality Assurance (QA) process that utilizes evidence-driven decision-making within Local Offices of Child Support (OCS)and by the Child Support Administration (CSA) leadership. The incumbent will design technical assistance strategies for the Child Support program based on the review and analysis of qualitative and qualitative data. The job duties will entail assisting with customizing local, regional, and statewide technical assistance plans, consultations with local department administrators and Child Support Administration-Headquarters Office, and participating in meetings with other internal and external stakeholders.� Position 2� The main purpose of this position is to lead staff who provide a high level of quality customer service to customers. This is achieved by direct interface, telephone communication and written correspondence. Acts as the liaison coordinate between the local offices and the customers of the program. This position is charged with having a working knowledge of all aspects of the program.�

POSITION DUTIES

Position 1 Conducts Quality Assurance reviews with the 24 Local Offices of Child Support (OCS). Coordinates Local OCS preparation and participation in the Quality Assurance process. Conducts face-to-face meetings, trainings, telephone calls, technical assistance, and prepares and sends formal correspondence. Gathers and analyzes data, including CSA Indicators, case reviews, and other data sources.� Conducts comprehensive child support reviews in the Child Support Enforcement System (CSMS) following the formal case review instrument. Position 2 Assists with the development and implementation of the customer services division policies and procedures. Maintains on-going contact with the local offices. Provides follow up for inquires and assigned task requiring the Department of Human Services Secretary's or Executive Director's review and approval. Coordinates with local offices to resolve problems that have not been completed at the local office level.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. Experience:�Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations. Notes: 1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four�years of experience in the administration of a human services program or experience conducting studies and analyses of�programs, procedures, practices and organizations for the required experience. 2. Candidates may substitute graduate level education at an�accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience. 3.�Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the�required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications. One year of experience performing quality assurance in a Human Service Program. One year of experience in a Child Support Administration program. One year of experience using Microsoft Office Suite Word Suite computer software such�as Word, Excel, or PowerPoint. One year of experience with Federal guidelines, technical eligibility policies and standards.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health�insurance, dental, and vision plans offered at a low cost.�CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS. Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave - ten (10) days of accumulated annual leave per year. Sick Leave - fifteen (15) days of accumulated sick leave per year.�� Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays - State employees also celebrate at least twelve (12) holidays per year.�� Pension - State employees earn credit towards a retirement pension. Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.� If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.� If you have any questions concerning this recruitment process for this position, please contact 410-767-7416.� TTY Users: call via Maryland Relay. � If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.� As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

Salary : $60,987 - $79,364