CASE MANAGER

Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of�the Attorney General (OAG) has the general charge, supervision, and direction of the legal business of�the State, acting as legal advisors and representatives of the major agencies, various boards, commissions,�officials and institutions of State Government. As Maryland’s 47th Attorney General, Anthony G. Brown,�leads the Office with a key focus on equity, justice, and fairness.

GRADE

13

LOCATION OF POSITION

Office of the Attorney General Consumer Protection Division 200 Saint Paul Place Baltimore, MD 21202

Main Purpose of Job

The Office of the Attorney General is seeking applicants for a Case Manager to provide support to the Health, Education and Advocacy Unit (HEAU) of the Consumer Protection Division, which assists consumers who are having disputes with their health plans and with billing problems in the healthcare marketplace.� This position provides an opportunity to help people resolve problems that they encounter in purchasing healthcare goods or services and to protect Maryland’s most vulnerable residents from deceptive practices and to help people who have been victimized by those practices.

POSITION DUTIES

The job responsibilities include: initial processing of consumer complaints (paper and electronic), including referring to other agencies when appropriate; entering, validating, and maintaining complaint data in the HEAU's databases; creating and managing consumer complaint files for internal routing; generating reports from databases; written and oral communication with consumers, providers, carriers, referral entities, and other stakeholders; typing and/or editing correspondence; managing the HEAU email box, including responding to HEAU emails; assisting with reporting requirements; receiving and screening telephone calls; interacting with the public; processing incoming faxes; assisting with the closing of case files; copying and scanning; and otherwise assisting with the general administration of the HEAU.�

MINIMUM QUALIFICATIONS

Education:� �AA degree from an accredited college or University. Experience: One year of administrative staff or professional work. Applicants must have strong organizational and writing skills, the ability to juggle multiple priorities in a fast-paced environment. Notes:� Applicants may substitute a bachelor's degree or graduate education for the required experience.�

SELECTIVE QUALIFICATIONS

Must have experience using the Microsoft Office Suite to include MS Word, Excel, Outlook, and Teams meeting.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess: 1.\tBS degree from an accredited college or university. 2.\tExperience using databases. 3.\tKnowledge of, or work experience with, healthcare, health insurance or medical billing.

SELECTION PROCESS

Applicants who meet the minimum, selective, and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).�� Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.� Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.�If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447.� �TTY Users: call via Maryland Relay If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state.md.us.�� The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.