Casino Compliance Representative Hollywood Casino

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

GRADE

15

LOCATION OF POSITION

Maryland Lottery and Gaming Control Agency

1800 Washington Boulevard

Baltimore, MD 21230

Work Location is in Perryville, Maryland 21903.

Main Purpose of Job

A Casino Compliance Representative is responsible for performing assigned sports wagering compliance duties at Maryland Lottery and Gaming licensed gaming facilities. Employees in this class are responsible for receiving complaints from the public; monitoring facility employees and vendors and ensuring that various aspects of the facility internal controls, security plans, surveillance plans and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the kiosk and betting window operations. In addition, employees in this class are responsible for conducting investigations, when warranted into the following: operation of kiosks and betting windows; employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary.

POSITION DUTIES

• Monitoring sports wagering facilities for COMAR and Internal Control Violations.
• Receiving complaints from the public.
• Ensuring facilities and vendors adhere to licensing requirements .
• Monitoring facility employees and vendors and ensuring that various aspects of the sportsbook’s internal controls, security surveillance, and responsible gaming plans are
  
  

adhered to.

• Provides assistance to the Lottery’s Internal Audit and Accounting Departments when requested or as needed.
• Employees in these positions are responsible for conducting investigations when warranted.
• This position will be based out of the Maryland Lottery and Gaming Control Agency’s headquarters building located at 1800 Washington Blvd, Baltimore, Maryland 21230. Daily travel to the various sports wagering facilities throughout the state will be required.
• Employees in this classification are deemed essential employees and must report for work or remain at work during a declared state of emergency conditions to support continued lottery and casino operations. Employees are subject to call-in 24 hours per day 7 days per week.
  
  

Minimum Qualifications

Experience : Two years of experience in administrative staff or professional staff work.

Notes

• Candidates may substitute the completion of 60 credit hours from an accredited college or university and one year of experience in administrative staff or professional staff work for the required experience.
• Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
  
  

Preferred Qualifications

DESIRED OR PREFERRED QUALIFICATIONS

• Experience and/or training conducting investigations.
• One or more years of experience conducting regulatory compliance work.
• One or more years of experience involving duties associated with casino gaming.
• Must have excellent oral and written communication skills.
• A valid driver's license and the ability to manage and adapt to varying driving conditions and schedules.
  
  

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

Benefits

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.

The online application process is strongly advised.

If The Online Process Is Not Available To You, You May Complete And Submit a Paper Application Or Direct Any Questions To

Maryland Lottery and Gaming Control Agency

1800 Washington Blvd., Ste. 330

Baltimore, MD 21230

marcus.staten2@maryland.gov

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.

We Thank our Veterans for their service to our country.