Parts Research and Identification Specialist

Make your mark at the world's largest HVAC company

Why You’ll Love Working for Daikin:

• We’re a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.
• Our goal is to “Perfect the Air”. We do this through cutting edge innovation & sustainability efforts while meeting the HVAC needs of thousands of customers - expanding over 160 countries!
• Our culture is unrivaled.  Daikin operates under 8 Core Values which are embedded into every aspect of our business.  It’s through these values that we continuously strive to build a place where everyone can be authentic, feel valued and heard, and have a sense of purpose and belonging.

The Parts Research and Identification Specialist provides timely replacement parts information to customers using various resources including replacement parts lists and product engineering and product documentation catalogues.

This role may sit in office or remote within the United States.

A Day in the Life:

• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts in a prompt and accurate manner as requested for unit operation.
• Advises all personnel of any changes pertaining to Parts identification via written communication.
• Maintains excellent working knowledge of all computer programs related to Parts activity.
• Maintains current on product knowledge as it relates to their Parts ID job.
• Demonstrates a commitment to act as mentor to other members within the group.
• Needs to bring forth new ideas for improvement. Must implement and communicate as necessary.
• Foresees possible improvements and hurdles, pursues answers to these items.
• Maintains an excellent level of customer care.
• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification.
• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified.
• Documents identification of parts to the customer via a Help Desk based software system.
• Customer requests are received via e-mail and phone in a fast paced team environment. Logging into an alternating call system in a timely manner each day is critical for the successful operation of the team.

What’s in It For you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more!
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What you will Bring:

• High school diploma or equivalent
• 3 years' customer service experience  
• 1 years' previous HVAC knowledge

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