Agency Business Manager

The Department of Transitional Assistance (DTA) is seeking tech-savvy candidates for the role of Agency Business Manager. The ideal candidate will oversee the onboarding of new, promoted, and redeployed staff and provide technical support to employees engaging in telework. DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion. /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/ * Manage the onboarding and offboarding of staff and provide technical support for day-to-day operations as well as supporting the implementation of new projects and policy initiatives. * Provide day-to-day assistance to staff including but not limited to: onsite and remote issues with technology, equipment, or other needs. * Function as liaison between the DTA central office, TAO management, HR and Systems IT, to track, trouble shoot and identify trends in technical issues. * Responsible for the onboarding of new staff, as well as processing systems paperwork and support for newly promoted staff for all business units within the Department, including supervisors and managers. * Conduct ongoing evaluation and continuous quality improvement in the efficacy of onboarding and telework. /_Preferred Qualifications:_/ * Knowledge of DTA programs and systems. * Ability to maintain accurate records of staff interactions and exercise discretion in handling confidential information. * Ability to present and discuss technical trends and findings in meetings. * Ability to articulate complex problems in a simplified manner, both orally and in writing. * Ability to work with specialized, diverse populations. * Knowledge of common barriers to low-income populations, including those at risk of homelessness. * Bilingual or multilingual fluency. * Aptitude for learning new systems and technical requirements including Interactive Voice Response systems (IVR) and the DTA web and mobile applications -including design features, client experience and administrative roles. * Knowledge of change management, organizational behavior, and motivational practices. * Skilled in problem-solving, consensus building, conflict resolution and team building. * Ability to manage multiple projects, and develop project plans identifying the Problem, Impact, Resolution and Timeline. * Ability to design and implement data collection and reporting processes. * Ability to work independently and collaboratively, and establish and maintain effective working relationships. * Ability to mediate conflicts, coordinate competing interests and work under time constraints. _Agency Mission:_ The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports. Learn more about our services and programs visit: www.mass.gov/dta _Pre-Offer Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. An Associate's degree in a related field may be substituted for one (1) year of the required experience. III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience. IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience. V. A Doctorate degree in a related field may be substituted for the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Transitional Assistance *Title: *Agency Business Manager Location: Massachusetts-Boston-600 Washington Street Requisition ID: 230001VH