Shared Services Analyst

The Massachusetts Department of Public Health (DPH) is seeking an experienced analyst to work with the Technology Operations unit of the DPH Commissioner's Office. The selected candidate collaborates with EOHHS IT to provide mission-critical IT services and support to DPH staff. The Shared Services Analyst helps Technology Operations oversee the adoption of shared enterprise applications by DPH bureaus and offices, which are managed by EOHHS IT/Digital Technology Office. The Shared Services Analyst provides support to the DPH Shared Application Steering Committee, which coordinates with EOHHS IT/DTO to develop policies, procedures, and training related to shared DPH enterprise applications. _Duties and responsibilities (these duties are a general summary and not all inclusive):_ * Organize production, quality reviews, visualization, and distribution of periodic reports to support oversight of DPH shared applications. * Monitor EHS IT/DTO chargebacks and performance against service-level agreements. * Identify, analyze, and recommend processes to transition from legacy systems to shared enterprise applications. * Collaborate with subject matter experts and key stakeholders to document business processes; improve processes to meet business requirements; and to create and implement user acceptance test plans for processes selected to undergo digital transformation. * Maintain business-facing service catalog of shared enterprise applications. * Support DPH counterparts to ensure compliance with privacy and data protection best practices. * Participate in relevant DPH committees; assist in staffing the Shared Applications Steering Committee. * Support Data Modernization initiatives, as needed or requested. * Provide direct support to REDCap (Research Electronic Data Capture) - the secure, web-based software platform used to support online and offline data capture for research studies and operations. * Offer introductory training for new users of REDCap. _Required Qualifications:_ * Knowledge of statistical methods and techniques including sampling. * Knowledge of the methods of general report writing, and methods used in the preparation of charts, graphs, and tables. * Ability to prepare and use charts, graphs, tables, and general reports. * Excellent written and oral communication skills. * Excellent attention to detail. * Capacity to coordinate efforts of others in accomplishing assigned work objectives. * Ability to lead a group of workers. _Preferred Qualifications:_ * Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned activities. * Knowledge of the types and uses of agency forms. _About the Massachusetts Department of Public Health (DPH):_ The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problem. /Learn more about our important work:/www.mass.gov/DPH _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.* II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.* III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Public Health *Title: *Shared Services Analyst Location: Massachusetts-Boston-250 Washington Street Requisition ID: 23000353