Manuals Coordinator

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Manuals Coordinator
Job Class: Human Services Program Representative 1
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/21/2022
• Closing Date: 01/05/2023
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Payroll / TES LOCL
• Work Shift: Day Shift
• Work Hours: 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.14 - $38.38 / hourly; $54,580 - $80,137 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

• Telework (Within Minnesota or Neighboring States) and flexible hour options may be available.

As the Manuals Coordinator you will collaborate with staff across multiple divisions and administrations within DHS as well as MNIT staff. In this role, the Manuals Coordinator will update cash and food assistance program policy manual instructions as well as eligibility system procedures for county and Tribal Nation eligibility and employment services workers. These instructional materials are issued in the:

• Combined Manual (CM)
• Supplemental Nutrition Assistance Program Employment and Training Manual (SNAP E&T)
• MAXIS procedural manual (TEMP).
• MFIP Employment Services Manual (ESM)

It is necessary that these public resources are used as required and authorized by state and federal legislative mandates and intent, that they provide instructions and reference information to program providers, that they meet the service needs of cash and food assistance program applicants and recipients, and that they provide public information about the operation of programs.

We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the community!

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Two (2) years professional experience working with public assistance programs or human services programs

Experience must demonstrate the following:

• Communication skills to translate concepts into understandable instructions
• Technical writing skills, editing, technical skills to manage web publishing or technical systems such as Oracle and/or SharePoint
• Organization and coordination skills to manage multiple tasks and projects at the same time

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures.
• Knowledge of Project Management
• Knowledge of MAXIS eligibility system
• Knowledge of Problem solving skills to identify and suggest solutions for procedural problems created by changes in policy, procedures and technology
• Knowledge of ‘user experience’ (UX) practices

Additional Requirements

• Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.

• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Karie Vogel at Karie.L.Vogel@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID 61683, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Katie Xiong at katie.xiong@state.mn.us.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.